Trouble checking out

If you see an error at checkout, try the following steps:

  1. Keep your shipping address as concise as possible. Try moving additional information, such as your apartment or unit number, to the second line of your address.
  2. Try removing and re-adding your credit card in your Google Pay account
  3. Go back to your Shopping cart and remove any out-of-stock items
  4. Log out of any additional email accounts
  5. If you have issues applying a discount code to your order, see Promos & codes and the list of brands and products excluded from promotions. Check your cart to make sure you're not trying to check out with any of the items listed.

If you continue to have trouble, our Customer Support team would be happy to help. Just let them know what steps you’ve already tried, and they’ll take it from there.


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