Trouble checking out

If you see an error at checkout, try the following steps:

  1. Keep your shipping address as concise as possible. Try moving additional information, such as your apartment or unit number, to the second line of your address.
  2. Try removing and re-adding your credit card in your Google Pay account
  3. Go back to your Shopping cart and remove any out-of-stock items
  4. Log out of any additional email accounts
  5. If you've applied a discount code to your order, check your cart to make sure you don't have any items that are excluded from promos. See Promos & codes and the list of exclusions for more detailed  information

If you continue to have trouble, our Customer Support team would be happy to help. Just let them know what steps you’ve already tried, and they’ll take it from there.


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