Trouble checking out

If you see an error at checkout, try the following steps:

  1. Keep your shipping address as concise as possible. Try moving additional information, such as your apartment or unit number, to the second line of your address.
  2. Try removing and re-adding your credit card in your Google Payments account
  3. Go back to your Shopping cart and remove any out-of-stock items
  4. Log out of any additional email accounts

If you continue to have trouble, our Customer Support team would be happy to help. Just let them know what steps you’ve already tried, and they’ll take it from there.


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