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Delivery instructions

At checkout, you can add a door or gate code when selecting your delivery address.

  • Click the down arrow next to the delivery address 
  • Click the pencil icon to add or update your gate or door code

You may also contact some of the delivery companies we work with to give more detailed address-specific guidelines (such as a location to leave the package). Some areas are served by multiple delivery companies.

You can’t opt for a signature requirement at checkout, but orders containing high-value items from most stores (worth more than $500) will require a signature. 

Heads up: the below information has been provided by each delivery company, and may change.

OnTrac

  • Call (800) 334-5000 to give a gate code or other address-specific instructions
  • Note: your instructions will be stored for future deliveries with OnTrac

UPS 

  • Go to ups.com/mychoice or call (800) 742-5877 to give a specific location (back door, patio, etc.) or other instructions
  • Note: your instructions will be stored for future deliveries with UPS

FedEx

  • Call FedEx at (800) 463-3339 to give instructions such as "leave package behind potted plant."
  • Note: your instructions will be stored for future deliveries with FedEx

TForce Final Mile

  • Enter your tracking number on the TForce website to get information on a package while it's on its way to you
  • You can also enter address-specific details for a particular order, such as a gate code or phone number
  • Note: These instructions won’t be automatically stored for future deliveries

Lasership

  • Enter your tracking number on the Lasership website to see your current order's whereabouts.
  • Contact Lasership's customer support at cs-assist@lasership.com or (804) 414-2590 to leave address specific details for upcoming deliveries, such as a place to leave your packages.
  • Note: The instructions you give Lasership’s customer support should be stored for future deliveries

 

 

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