Fix Expeditions connectivity issues

As a Guide, you can prepare your connection to successfully lead an expedition. Downloading, leading, and connecting to an expedition can have different requirements.

Download and begin an expedition

• To install the Expeditions app and download an individual expedition, you need an internet connection.
• To begin an expedition, you only need a peer-to-peer network. For more details, see Set up your network.

Important: Check with your IT admin to see if your school network is turned on for peer-to-peer networking. If a peer-to-peer network isn’t available, use a standalone router or run a hotspot from a phone.

Help Explorers connect to an expedition

When you guide an expedition, you need to make sure everyone is connected on the same network. If you’re not using a router, you can connect all Explorers to a peer-to-peer network that you set up. You don’t need an internet connection to do this.

1. Set up the peer-to-peer network. For more details, see Set up a peer-to-peer network.

   If you need, get help from your school administrator.

2. Check that you and all Explorers are connected to your peer-to-peer network.
3. Open Expeditions on all devices.
4. Verify how many Explorers are connected.

   At the top next to People , you can see how many Explorers are connected.

   

Troubleshoot connections

Explorers can't connect to your expedition

If Explorers can't connect to your expedition, use the in-app troubleshooting tool:

1. In an expedition, tap People .
2. On the Explorer connectivity dialog box, tap Connect Explorers.
3. Let the troubleshooting tool take you through the following steps:
   1. Tap Next or Open Wi-Fi Settings.
   2. When all screens are on, tap Next.
   3. Tap the Invite Explorers link to send a new invitation.
   4. When you're all connected to the same network, tap Next.
   5. Check the number of Explorers you have connected.
      • If everyone isn't connected, tap Invite More.
      • If no Explorers are connected, switch peer-to-peer networks or routers and start step 1 again.

Explorers' phones can’t find the peer-to-peer network

If an Explorer's device can't find the peer-to-peer network, verify that Wi-Fi is enabled on the device.

1. Tap Settings Wi-Fi.
2. Make sure Wi-Fi is On  and the device is connected to the same network as your guide device.

Connect Explorers to the correct expedition

If Explorers select Guide or the wrong expedition, tell them to leave the incorrect expedition:

1. Tell Explorers to tap Close and confirm.
2. Tell them to tap Join to select Explorer role.
3. Give Explorers the necessary information to join the correct expedition and tell them to join it.