Troubleshoot domain errors

This article is for G Suite administrators.

You might get errors in Classroom when teachers and students are in different domains.

Open all  |  Close all

Joining classes

Teachers can't send an invitation to certain students
Teachers can't invite students from an untrusted domain to join a class. For details, go to Use an allowlist for trusted domains.
Some students couldn't use the class code to join a class
If students are from a domain that's not on your allowlist, they can't use a code to join a class in your domain. For details, go to Use an allowlist for trusted domains.

File sharing

Teachers can't share a file with the class
If a domain is on your allowlist, you still need to give your users permissions to share outside of your domain. For details, go to Grant file sharing access for domains on your allowlist.
Students can't turn in files for an assignment
If students can't submit their work:
Students can't unsubmit their files for an assignment
If a student can't unsubmit their work for an assignment, you might need to give them permission to share outside of your domain. For details, go to Grant file sharing access for domains on your allowlist.
Teachers can't return files to their students
If a teacher in your domain can't return student work for an assignment, you might need to give your users permission to share outside of your domain. For details, go to Grant file sharing access for domains on your allowlist.
Was this helpful?
How can we improve it?