Connection Issues

Choose one of the topics below to find answers to your questions about Google Earth.

Please select the error you're experiencing:

  • "We are unable to connect to the Google Earth servers" or Google Earth is displaying a green or black screen with stars and no earth.
  • The imagery in Google Earth appears blurry.

Please select the environment you are in:

  • An office or school with dedicated IT resources
  • A small office or home without dedicated IT resources

Does your network contain a proxy server or hardware firewall?

  • Yes
  • No

Are you using Microsoft Windows?

  • Yes
  • No

Was the test successful for all servers?

  • Yes
  • No

Are you using Microsoft Windows?

  • Yes
  • No

Was the test successful for all servers?

  • Yes
  • No

First, please check the streaming indicator at the bottom right-hand corner of your Google Earth window and ensure it completely loads. The indicator is circular, and will appear as a connected light-blue circle when loading is complete. Does it load completely?

  • Yes
  • No

Does your view appear as clear as the above image?

  • Yes
  • No

Please select the environment you are in:

  • An office or school with dedicated IT resources
  • A small office or home without dedicated IT resources

Does your network contain a proxy server or hardware firewall?

  • Yes
  • No

Are you using Microsoft Windows?

  • Yes
  • No

Was the test successful for all servers?

  • Yes
  • No

Are you using Microsoft Windows?

  • Yes
  • No

Was the test successful for all servers?

  • Yes
  • No

Please select the environment you are in:

  • An office or school with dedicated IT resources
  • A small office or home without dedicated IT resources

Does your network contain a proxy server or hardware firewall?

  • Yes
  • No

Are you using Microsoft Windows?

  • Yes
  • No

Was the test successful for all servers?

  • Yes
  • No

Are you using Microsoft Windows?

  • Yes
  • No

Was the test successful for all servers?

  • Yes
  • No