Mar 27, 2020

Google Earth says it's not supported in my browser but I'm using chrome?

I'm on my Chromebook and I'm trying to use google earth in my web browser but when I opened it it said that its not supported in my browser, but I'm in chrome, so why won't work?

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Troubleshoot an issue,Google Earth for Web,Other

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Mar 27, 2020

Hi Jackson,

There are different versions of Google Earth. Google Earth Pro won't install and run on a Chromebook. The web browser version should run in your Chrome browser.

If you can't get the web browser version to load there are some fairly standard things to try. I think they should apply to your Chromebook.

Please see the new entries in the Help Center.

Then check the following:

"Use hardware acceleration when available" has to be checked in Advanced Settings in Chrome.
If Earth stops before completely loading, please try refreshing the browser page.
Try running Chrome in incognito. This lets Chrome run without extensions that might be interfering.
Type chrome://flags in the address bar. Select the first option 'Override Software Rendering list'. Then restart Chrome. Please leave everything else alone.
If necessary, Clear cache and cookies.

If you still have a problem, please post here again so we can try looking a little deeper.

Does that help?

Original Poster Jackson Halvorson marked this as an answer

Katherine Crane

Mar 29, 2020

Use hardware acceleration was checked. It worked yesterday but not today. Weird.

Alchemist251

Diamond Product Expert

Mar 29, 2020

So is Google Earth working now?

Last edited Mar 29, 2020

Katherine Crane

Mar 29, 2020

No it's still not working

Alchemist251

Diamond Product Expert

Mar 29, 2020

Is this your personal Chromebook or part of a school or business system using G Suite?

Brenda Graves 6484

Mar 30, 2020

I cannot get Google Earth web to load either. Does it matter that I am on a school managed Chromebook?

Alchemist251

Diamond Product Expert

Mar 30, 2020

Hi Brenda,

You'll have to contact your school's G Suite administrator. Google Earth is an optional program that has to be enabled.

Brenda Graves 6484

Mar 30, 2020

Thank you.

Noisette

Diamond Product Expert

Volunteer contributor

Mar 31, 2020

Katherine, is yours working now? We've been told there was a small outage for Chrome which started last Friday, but that it should be fixed now.

Brenda Graves 6484

Mar 31, 2020

Mine is working now! Thanks for all of your help.