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These instructions are for Google Earth Pro. Get help with Google Earth for Web and Mobile.

Fix Google Earth errors

Select the problem you'd like to fix.

Use the Repair Tool to fix Earth Pro

To more easily do things like clear your cache or fix startup issues, use the Google Earth Repair Tool.

  1. Open Google Earth Pro.
  2. At the top, in the drop-down menu, click Help and then Launch Repair Tool.
    • If you're asked which product to repair, choose Google Earth Pro.
  3. Leave the Repair Tool open but Close Google Earth Pro.
  4. Choose how you want to fix Google Earth Pro:
    • Clear disk cache: Delete the files that make content load quicker from your computer. These files will be recreated when they're needed again.
    • Turn on Safe Mode: Disable the advanced graphics features that sometimes cause graphics cards to crash.
    • Turn off the atmosphere: Remove the glow around the globe and blacken out the sky to help prevent graphics card crashes.
    • Restore default settings: Return Google Earth preferences to their original settings.
    • Delete My Places: Remove the content you saved in My Places to prevent crashes when loading Google Earth. Note: your saved places file will be renamed as myplaces.repairtoolbackup.kml.
    • (Windows only) Switch between OpenGL and DirectX: Google Earth Pro is drawn with one of two programming tools: DirectX or OpenGL. To fix graphics issues, switch between the two and see if one works better for your system.

Can’t sign in with your Google Account

If you're using Google Earth version 7.1.4 or earlier, open your favorite web browser and upgrade to the latest version.

To check which version of Google Earth you have:

  • Windows: Click Help and then About Google Earth.
  • Mac: Click Google Earth and then About Google Earth.
Fix blurry or outdated imagery

You might see an error message if:

  • The imagery has not streamed completely.
  • We do not have high-resolution imagery for that area.

Fix blurry imagery

  1. To verify that you're not blocking the imagery with an overlay, turn off all layers in your Places panel.
  2. Clear your cache.
    • Windows: Tools and then Options and then Cache and then Clear disk cache
    • Mac: Google Earth and then Preferences and then Cache and then Clear disk cache
  3. Turn off Anisotropic Filtering.
    • Windows: Tools and then Options and then 3D View
    • Mac: Google Earth and then Preferences and then 3D View
  4. Check the status bar at the bottom of the image:
    • If the status bar is at 100% and the image still appears blurry: We don’t have high-resolution data for this location.
    • If the status bar is incomplete after several minutes: There may be an issue with your internet connection, firewall settings, or graphics card drivers.

Fix crashes and graphics issues

Here are some steps you can take if you experience any of the following:

  • 'Unknown Graphics Card' error
  • 'Missing .dll' error
  • White globe
  • Patches, green squares, flashing lines, flickering, or blacked out areas in 3D view
  • Other graphical or display errors
  • Crashes

Step 1: Clear your cache

To fix issues like strange patches of imagery appearing in the wrong location, try clearing your cache.

  1. Open Google Earth Pro.
  2. At the top, in the drop-down menu, click Help and then Launch Repair Tool.
    • If you're asked which product to repair, choose Google Earth Pro.
  3. Leave the Repair Tool open but close Google Earth Pro.
  4. Click Clear disk cache.

Step 2: Turn off atmosphere

  1. Open Google Earth.
  2. Click View.
  3. Deselect Atmosphere.

Step 3: Remove myplaces.kml file

If Google Earth Pro is still crashing at startup, you can try to remove a myplaces.kml file with the Repair Tool:

  1. Open Google Earth Pro.
  2. At the top, in the drop-down menu, click Help and then Launch Repair Tool.
    • If you're asked which product to repair, choose Google Earth Pro.
  3. Leave the Repair Tool open but Close Google Earth Pro.
  4. Click Delete my places. Note: This will permanently delete your saved places.
  5. Click Delete.

Step 4: Switch between DirectX or OpenGL (Windows only)

On Windows, either DirectX or OpenGL is used to display 3D images in Google Earth. OpenGL shows higher-quality images, but it isn't compatible with certain graphics hardware or driver software. If some images or parts of the globe don't display correctly, try to use DirectX instead.

  1. Open Google Earth Pro.
  2. At the top, in the drop-down menu, click Help and then Launch Repair Tool.
    • If you're asked which product to repair, choose Google Earth Pro.
  3. Leave the Repair Tool open but close Google Earth Pro.
  4. Click Switch between OpenGL and DirectX.
    • ​Note: The button text changes based on the mode you chose, like "Google Earth is currently using DirectX."

If you have graphics issues when using both DirectX and OpenGL modes, update your graphics card drivers.

Stop Earth from spinning

The Google Earth globe may spin if your game pad, joystick, or other controller, is not calibrated.

If using a controller: Follow the manufacturer's instructions on how to calibrate your controller.

If not using a controller: Open Google Earth, then:

  • Windows: Click Tools and then Options and then Navigation. Then, uncheck Enable Controller.
  • Mac: Click Google Earth and then Preferences and then Navigation. Then, uncheck Enable Controller.
Clear cache and search history to save memory space

Google Earth stores images and info from previous searches so you can go to those places faster. Clearing out this info saves memory space.

Mac

  1. Open Google Earth.
  2. Click Google Earth and then Preferences and then Cache.
  3. Click Clear disk cache.

Windows

  1. Open Google Earth.
  2. Click File and then Server Sign Out.
  3. Click Tools and then Options and then Cache.
  4. Click Clear disk cache.

Mobile devices

Clear images or cache

  1. Open the Google Earth app.
  2. In the top left, tap Menu Menu.
  3. Select Settings and then Clear Data Cache or Clear Cache.

Clear history

  1. Open the Google Earth app.
  2. In the top left, tap Menu Menu.
  3. Select Settings and then Clear Data Cache or Clear History.
Improve performance

By increasing your memory and disk cache size, you can improve performance for tasks like printing or making movies.

Increasing the size of memory or disk cache can impact the performance of other applications.

  1. Open Google Earth.
  2. Windows: Click Tools and then Options.
    Mac: Click Google Earth and then Preferences.
  3. Click Cache.
  4. In the "Memory Cache Size" field, enter a value. Google Earth automatically limits the size according to the physical memory available on your PC.
  5. In the "Disk Cache Size" field, enter a number below 2000.

Delete disk cache

Google Earth uses disk cache when you are viewing imagery offline. To recover some disk space, delete the disk cache:

  1. Open Google Earth.
  2. Click File and then Server Sign Out.
  3. Windows: Click Tools and then Options.
    Mac: Click Google Earth and then Preferences.
  4. Click Cache and then Clear disk cache.
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