I can't find or sync my contacts

If you're having problems finding or syncing contacts, try the steps below.

Step 1: Let Duo use your contacts

Make sure that you've given Duo access to your contacts.

1. Go to your device's settings.
2. Tap Apps  Duo  Permissions.
3. Turn on Contacts. 

Step 2: Check your phone's contacts

1. Open your phone's contacts.
2. Check that the person you're trying to reach is listed. 
3. If the person isn't in your contacts, add them. 

Step 3: Report a problem

If the person you want to chat to is in your contacts and uses Duo but you still can't find them, please send us feedback.

Need more help?

If none of the steps above have solved the problem, you can ask questions in the Duo Help Forum.