Can't find or sync contacts

If you're having problems finding or syncing contacts, try the steps below.

Step 1: Let Duo use your contacts

Make sure you've given Duo access to your contacts.

  1. Go to your device's Settings.
  2. Tap Privacy and then Contacts.
  3. Turn on Google Duo.

Step 2: Check your phone's contacts

  1. Open your phone's Contacts.
  2. Check that the person you're trying to reach is listed. 
  3. If the person isn't in your Contacts, add them. 

Step 3: Report an issue

If the person you want to chat with is in your Contacts and uses Duo, but you still can't find them, send us feedback.

Need more help?

If none of the above solve the issue, you can ask questions in the Duo Help Forum.

Was this article helpful?
How can we improve it?