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Can't find or sync contacts

If you're having problems finding or syncing contacts, try the steps below.

1. Check access to contacts

When you set up Duo, you may not have given the app permission to access to your contacts. If you didn't, you'll see a message asking you for access when you try to start a new call.

Make sure you've given Duo access to your contacts.

  1. Go to your device's Settings.
  2. Tap Applications and then Application Manager and then Duo and then Permissions.
    • On some devices, you may need to go to Apps and then Duo and then Permissions.
  3. Switch Contacts to On On.

2. Check your phone's Contacts

Go to your phone's Contacts. Check that the person you're trying to reach is listed there.

If the person isn't in your Contacts: Add them and make sure they're Duo users before you call them.

3. Check that the contact uses Duo

Make sure your contact uses Duo. Currently, you can only call other Duo users.

4. Report an issue

If the person you want to chat with is in your Contacts and uses Duo, but you still can't find them, send us feedback.

Need more help?

If none of the above solve the issue, you can ask questions in the Duo Help Forum.

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Caroline is a Google Duo expert and author of this help page. Help her improve this article by leaving feedback below.

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