You can report issues you're experiencing or send feedback about Duo.
- Open Duo.
- In the top right corner, tap More .
- Tap Help & feedback Send feedback.
- Enter your comment or describe the problem that you're having.
- Screenshot and logs: You can include a screenshot and your app usage to help us understand the issue.
- Tap Send .
Send feedback about a call
After you finish a call, you may be asked to rate the call as good or bad.
- If you're prompted, enter your rating.
- If you rate a call as "bad," let us know what the problem was.
Some information about bad calls will automatically be sent to Google so we can understand the issue better. The info won't include the call's content.
Need more help?
If you need more help, you can ask questions in the Duo Help Forum.