Set up Google Duo

Set up Google Duo for web

Step 1: Open Duo

  1. Go to duo.google.com.
Important: Google Duo is available on Google Chrome, Microsoft Edge, Firefox, Opera and Safari.

Step 2: Verify your phone number (optional)

Important: If you skip this step and you don't verify your phone number, you can only receive calls from people who you've previously called.

Learn more about verified numbers.
  1. Enter your phone number.
  2. Click Get verification code.
  3. Duo will send a code to the number that you entered via a one-off SMS message. (Your operator's text-messaging rates may apply.)
  4. Enter the code that you receive in the text message.
    • If you don't receive a text message, click Resend
    • If you still don’t receive a text message, click Back Back arrow to confirm that you've entered your phone number correctly.
    • If you continue to have problems verifying your phone number, visit the verification troubleshooting article.

Set up Google Duo on a Chromebook

Duo is available on Chromebooks.

If you’re using your Chromebook at work or school, you might not be able to use the Duo app. For more information, contact your administrator.

Set up Duo on a Chromebook

Step 1: Install Duo

Download and install Duo

Step 2: Connect your Google Account (optional)

To connect your Google Account, select Agree.

If you already use Duo on another device with your Google Account, sign in with the same account to finish setup.

When you've connected Duo to your Google Account:

  • You can use Duo across different devices.
  • People with your phone number or Google Account information, such as your Gmail address, can see that you use Duo and call you using the app.

You can add or remove your Google Account from Duo at any time.

Step 3: Verify your phone number

  1. On your Chromebook, enter your phone number and make sure it's correct.
  2. Select Agree.
  3. Duo will send a code to the number that you entered via a one-off SMS message. (Your operator's text-messaging rates may apply.)
  4. Enter the code that you receive in the text message.
  • If you don't receive a text message, select Resend SMS.
  • If you have a mobile connection and aren't receiving the SMS, request a call by selecting Call me.
  • If you continue to have problems verifying your phone number, visit the verification troubleshooting article.

After you verify your number on Duo

  • People with your phone number can see that you use Duo and call you using the app. If you connect your Google Account, they can also connect with you across Google services.
  • Duo can periodically send your contacts and location to Google.
  • If you call someone not saved in your contacts, Duo will display your phone number so that they can see who’s calling.

Use Duo to call your contacts

  • Video calls with anyone in your contacts who uses Duo: Call friends and family across different devices like Android, iOS, computers, Nest Hub, Nest Hub Max, Lenovo Smart Display and JBL Link View.
  • High-quality audio and video: Your call quality will automatically change, based on your connection. 
  • Knock Knock: You can see a live video preview before answering a call from one of your contacts.
  • End-to-end encryption: Your calls are secure and can only be seen by you and the person you're talking with.
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