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Welcome to the help center for DoubleClick Search, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the DoubleClick Search product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Report on Floodlight conversions

How Floodlight counts conversions

Floodlight uses activities, tags, and a lookback window to count conversions.

A Floodlight activity is a specific customer action you want to track, such as the completion of a purchase or a visit to a page on your site. For each action you want to track, you create a separate Floodlight activity. DoubleClick Search (DS) automatically generates a tag for each activity, and your web team pastes the tag onto a page in your site or uses Google Tag Manager to install the tag onto the page.

For example, you set up an activity to track how many customers visit a promotional page after clicking on an ad. Then you paste the activity's tag onto the page. When a customer clicks an ad and visits the page, that's one conversion.

There are two types of Floodlight activities you can create:

  • Action: Count the number of times that users have visited a particular webpage after seeing or clicking on one of your ads. These are called Counter activities in DCM. For example, if you create a Counter activity in DCM and name it "Newsletter signups", when you sign into the associated advertiser in DS, you'll see the "Newsletter signups" activity listed as an Action activity in DS.

  • Transaction: Track the number of sales made or the number of items purchased. You can also capture the total value of each sale. With a few extra steps, you can also set up transaction tags to report revenue, cost, and profit for individual products in an inventory feed.
    These are called Sales activities in DCM. For example, if you create a Sales activity in DCM and name it "Checkout", when you sign into the associated advertiser in DS, you'll see the "Checkout" activity listed as a Sales activity in DS.

You can track both visits and sales data on the same page or app by setting up two different Floodlight activities. 

See an example Floodlight tag and activity

"Thank you" page on a web site

Here's a typical page on a web site that acknowledges a purchase.

Example of a thank you page.

Floodlight tag on the “Thank you" page

Here's a Floodlight tag on the thank-you page that records transactions on the site:
<iframe height="0" width="0" src="//0.fls.doubleclick.net/activityi;src=0;type=fake_tag;cat=fake_tag;u=4771963;qty=1;cost=129.97;ord=4771963;~oref=http%3A//mysite.com/checkout?" style="display: none; visibility: hidden;"></iframe>

When the page loads, the tag sends its unique ID to DS and DCM, along with the total revenue from the sale and other data. DS and DCM use the ID to associate the transaction with a specific Floodlight activity.

"Thank you page" Floodlight activity in DS

When a Floodlight tag sends data to DS and DCM, a Floodlight activity stores the data. In DS, you can see the number of conversions that occurred for each Floodlight activity by segmenting a report. For Floodlight activities that record transactions, you can also see the total revenue from each activity.

The following example of a segmented report shows the number of transactions and the amount of revenue recorded by the Floodlight tag on the "Thank you page" and reported by the corresponding "Thank you page" Floodlight activity. Note that ads from two different ad groups are attributed credit for generating the revenue. (The Cost column records the advertising cost incurred by customers clicking ads served from each ad group.)

Ad group Floodlight activity group Floodlight activity Trans Cost Revenue
T-shirts Sales Confirmation Thank you page 613 308.79 $1,115.00
Shoes Sales Confirmation Thank you page 393 150.33 $985.72

Lookback window

Floodlight only records conversions for customers who have clicked an ad within a period of time that you specify, called a lookback window. For example, if a user clicks one of your ads, then visits your Floodlight-enabled website 15 days later, but your lookback window for clicks is only 10 days, no activity is recorded.

You set up lookback windows in your DCM advertiser.

Accounting for unattributed conversions

In some cases, conversions are hard to measure, such as when the website cookies that store information about your ad clicks aren't available due to factors including browser settings. In these cases, Floodlight uses scaling to account for the conversion data that can't be directly measured. That is, Floodlight uses machine learning and historical data to model the number of conversions and amount of conversion revenue that cannot be measured. Floodlight can then add the resulting estimate to its conversion metrics to provide a more complete picture of how your advertising drives conversions. 

We will only report scaled conversions when there’s enough data to meet our accuracy thresholds. In addition, the calculation runs through our quality systems, such as our conversion spam filter, before appearing in reports.

DS reports paid search conversions only

Once you place a Floodlight tag on your site, the corresponding Floodlight activity will begin recording conversions that include a paid search click, an impression or click on a display ad managed by DCM, or a Rich Media event. 

However, DS only reports conversions that are attributed to clicks on paid search ads. To view conversions attributed to display ads, view-through conversions, as well as paid search ads, pull reports from DoubleClick Campaign Manager (only available if your agency or organization uses DCM, and if your account has been granted access to DCM).

 

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