Reporting for social campaigns
About social campaigns in DoubleClick Search
If you're engaging audiences through social, search, and display ads, it's possible that all three channels contribute to conversions on your site. But if you use different conversion-tracking systems for different channels, you may be over-reporting the number of conversions. To prevent duplicate conversion counting, add your social accounts to DS and use Floodlight as the single solution for tracking and reporting across social, search, and display channels.
For insight into the complete cross-channel conversion funnel, starting with impressions and clicks on the engine, and ending with conversions on your site import social cost and engagement metrics into DS.
See an example
- A customer clicks a search ad but doesn't immediately convert.
- Later, the customer clicks a social ad and converts.
- If you've added your social accounts to DS, the last-click attribution model in DS attributes the conversion to the social ad. You can use other attribution models in DS to distribute credit to both the search and social ads.
If you don't add your social accounts to DS, DS may give full credit to the paid search ad while the system you use to track social conversions gives full credit to the social ad. In this case, you're overcounting the number of conversions on your site, and you're missing insight into how your social and search ads work together to drive conversions.
- If you import social cost and engagement metrics, you can compare impressions, clicks, and cost per action (CPA) or ROAS across your search and social campaigns.
See the list of social engines and features supported by DoubleClick Search.
Supported DS reporting features
DS supports the following reporting features for social engines:
- Reporting at the account, campaign, ad group, and ad level from the following tools:
- Standard DoubleClick Search reports and executive reports
- Web queries
- DoubleClick Search Reporting API
- DoubleClick Campaign Manager Reporting API
- Report Builder in DoubleClick Campaign Manager (Paid social data report)
- DoubleClick Campaign Manager's data transfer files (social match table not available)
- Labels, business data, and custom Floodlight metrics and dimensions
- Google Analytics metrics for visits attributed to social ads
- Using formula columns to apply custom logic to the reporting data
- Segments and dimensions, such as dates, business data, and device, but not nework type
- Attribution models
- Using the DoubleClick Search Conversions API to upload offline conversions and attribute them to items or events in social engine accounts
DS does not support:
- Hourly data for social engines
- Executive reports
- DS macros. That is, DS does not provide values for DS macros in landing page URLs within a social engine account
DS can't create, edit, or pause campaigns, change bids or make other types of changes. However, some PMDs can send Floodlight conversion data to the social engine, which can then be used for bidding decisions. Contact your PMD for more information.
In addition to reporting on social campaigns, DS can work with social and search engines to build lists of customers who click your social ads and search ads. Once the lists contain enough users to satisfy engine requirements, you can use the engines or DoubleClick Bid Manager to re-engage your customers on search, social, or display channels. Learn more about cross-channel remarketing in DS.
Placeholder keywords in "Other engines" compared to social engines
To report on unsupported engines before DS introduced support for reporting on social engines, you needed to create an engine account of type "Other engine", and then create placeholder keywords in the engine account. While placeholder keywords are still supported, it's recommended that you use a social engine account instead.
With social engine accounts, DS automatically creates a campaign hierarchy that matches the campaign in the engine, instead of requiring you to recreate the hierarchy and populate it with placeholder keywords. Social engine accounts can import cost metrics, and they support cross-channel remarketing, which is not supported for "Other engines."
DCM clicktrackers compared to DS social engines
Another option some advertisers use to report on social ads is manually applying DoubleClick Campaign Manager (DCM) clicktracker URLs to social ads. With this option, you can use DCM Report Builder to run reports and use display metrics and attributes to report on performance.
This DCM option is incompatible with DS social engines. If you applied DCM clicktracker URLs to your social ads, remove the clicktrackers before you add DoubleClick Search tracking URLs to your social ads. After you finish setting up your social engines in DS, use Paid Social metrics and attributes in your DCM Report Builder and Attribution reports instead of the display metrics and attributes that you used before.