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Welcome to the help center for DoubleClick Search, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the DoubleClick Search product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Customer support handbook

Monitor status of DoubleClick products

Get real-time updates about product issues

Use the Ads Status Dashboard to get real-time updates about product outages or service disruptions.

VIEW THE ADS STATUS DASHBOARD

Understand the dashboard

  • All supported products are listed in the first column, with columns to the right displaying daily status reports. All times are shown in your local timezone unless otherwise noted.
  • Colored indicators next to product names display the current service status. Colored indicator bars under dated columns display historical issues. Use the "Older" or "Newer" navigation arrows to view historical data.
    Green indicator No issues: the product is fully available with no known disruptions.

    Yellow indicator Service disruption: major features in the product are unavailable or affected by a known issue.

    Red indicator Service outage: the product is inaccessible to all users.

  • Click on a colored indicator bar in the dated columns to see more information about that issue.
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