Customer support handbook

Contact customer support

If there's a problem you can't solve with training resources or online help, we've got global customer support to help you. 

During weekdays, the best way to contact customer support is by following these steps:

  1. Click the help icon in the upper right corner.
  2. Under Contact Us at the bottom of the pane, click Live chat.
    Start chat or send email from the DS UI.

A troubleshooting specialist will respond.

Live chat is available 24 hours a day, Monday through Friday, in English.

If you're experiencing a problem on a weekend—or if you prefer email—send an email as described below.

We also provide phone support for some of our customers. If your network is covered, you can call during regular business hours or leave a voice message at other times. If phone support is not available for your network, you can still contact customer support by email.

Email support

The best way to email customer support is as follows:

  1. Click the help icon in the upper right corner.
  2. Under Contact Us at the bottom of the pane, click Email.
  3. Fill out the form that appears. Be sure to check the box that includes a screenshot of your current page.

    To highlight important spots in your screenshot, click Highlight and drag your cursor over the relevant areas. You can highlight as many areas as you like. To remove highlighting from an area, hold your cursor over the area and click the x in the upper right corner.

    Your question or comment will automatically include the URL you're on, plus key trafficking details and information about your browser type. You can review all this data before you send your message: just click Included system information.

The screen shot and other information you provide in the form gives the support team a head start in understanding the problem.

You can also email customer support directly at ds-support@google.com.

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