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Welcome to the help center for DoubleClick Search, a platform for managing search marketing campaigns.  While the help center is available to the public, access to the DoubleClick Search product is available only to subscribing customers who are signed in. To subscribe or find out more, contact our sales team.

Sync changes from the engine into DoubleClick Search

Schedule syncs for one or more accounts

Before you can schedule a sync for an account, you'll need to manually sync the account first. You can schedule syncs for active and paused accounts. If an account has been paused and not synced for more than 14 days, you are required to manually sync the paused account before you can schedule a sync of the account.

Note the following about scheduled syncs:

  • The scheduled sync will run daily based on the time you enter, which is based on your browser’s time zone.

  • The schedule should take effect immediately. For example, if it’s currently 9:00 AM and you schedule a sync for 9:30 AM, the first scheduled sync will run on that same day.

  • If you set up a sync schedule, you can still manually sync the account at any time.

  • DS will not sync objects with trafficking errors as a part of a scheduled sync. To clear these errors, you can run a manual sync with the Fix all trafficking errors check box selected.

  • You can turn off the schedule at any time.

Schedule a sync

  1. Navigate to an advertiser.

    Steps for navigating to an advertiser
    1. Click the navigation bar to display navigation options.

    2. In the Agency list, click on the agency that contains the advertiser. You can search for an agency by name or scroll through the list.

    3. In the Advertiser list, click on the advertiser.

    4. Click Apply or press the Enter key.

    DoubleClick Search displays the advertiser page, which contains data for all of the advertiser’s engine accounts.

  2. Click the Engine accounts tab.
  3. Optional. Filter the table to include only the accounts that you want to update.
  4. Select the check boxes of the accounts that you want to schedule for sync.
  5. Above the reporting table, click the sync from engine icon Sync from engine icon.
  6. In the left panel, click Schedule sync.
  7. Under Apply to, click the  arrow ▼  to display the list and then click Daily.
  8. Select a time and the time zone you want sync to run every day.
    You can choose a time in half-hour increments from the time dropdown, or you can manually enter any hour:minute combination (for example, 7:32).
  9. Click Save

    When DS starts the scheduled sync, a message appears above the reporting tables in DS.
    For example: Sync progress: 80% complete

 

Next steps

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If there's a problem you can't solve with training resources or online help, choose "Live Chat" from the UI and get instant access to DoubleClick Search support. Chat is available on weekdays.