Common UI errors

The following lists common error messages in the DoubleClick Search UI and describes how to troubleshoot them.

Landing page URLs cannot be changed until the account migrates to Upgraded URLs. (UrlError.DESTINATION_URL_DEPRECATED)

Possible Cause

The account is not migrated to AdWords Upgraded URLs. What are Upgraded URLs?

Troubleshoot

Learn more about Upgraded URLs and complete the steps to migrate your account.

A required field was not specified or is an empty string. (AdError.EMPTY_FIELD)

Possible Cause

Error creating an ad. Could be missing the destination URL or another key component.

Troubleshoot

Edit the ad to include the missing component.

Cannot target and exclude the same criterion at once

Possible Cause

Trying to create a negative keyword as a normal keyword.

Troubleshoot

Use the Negative keywords tab to create a negative keyword.

Site cpc bid can not be set (BiddingError. CAN_NOT_SET_SITE_MAX_CPC)

Possible Cause

You're attempting to traffic a field (Ad group placement max CPC) that is now rejected by the AdWords API.

Troubleshoot

If the ad groups have never trafficked, re-upload the ad groups without any values in the Ad group placement max CPC column.

The campaign status is not valid for the requested operation

Possible Cause

Campaign/object is not removed from the engine.

Troubleshoot

Perform an inbound sync to remove the object in DoubleClick Search, selecting the check box to Remove campaigns, ad groups, ads, and keywords from DoubleClick Search if they have not been successfully trafficked to the engine.

The PLA campaign was not fully synced because the Merchant Center account was not linked in DoubleClick Search.
(Error code: DS3_PLA_CAMPAIGN_NOT_SYNCED)

Possible Cause

If the Google Merchant Center account (ID as shown in the error message) is not added to DS advertiser inventory management, the sync will skip Product Listing Ad objects (such as product groups) and report this error. Simply attempting another sync will not fix the issue.

Troubleshoot

Add the Google Merchant Center account to DS.

The specified user is not authorized to use the Bing Ads API. (106) The customer identifier is not valid

Possible Cause

CID is invalid.

Troubleshoot

Email DoubleClick Search support at ds-support@google.com to correct the CID.

This ad failed to traffic to the engine account. Please include the following engine-generated message when you contact support. (PolicyViolationError.POLICY_ERROR)

Possible Cause

Editorial error.

Troubleshoot

Assess aspects of the object that may be triggering the editorial error, such as character length, spelling, capitalization, etc. After you update the object, DoubleClick Search will resubmit it to the engine.

User in the cookie is not a valid ads user

Possible Cause

Possible internal DoubleClick Search error.

Troubleshoot

Edit the object or perform an inbound sync.

The account is paused. Data is not trafficked to or from the engine account.

Possible Cause

The engine account is paused.

Troubleshoot

This is an informational message only. You can change the status of the engine account to Active, but it is not required.

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