Troubleshoot common issues
Following are common questions or issues from DoubleClick Search users, along with suggested solutions where applicable.
If a campaign, ad group, ad, or keyword is in error, a change in status may not have been trafficked to the engine. This may also be the reason a removed object still appears in DoubleClick Search. Resolve the error and check the status.
If the object is not in error, you can run a sync to update the status on DoubleClick Search.
It's possible the campaign ID or ad group ID is missing. When you create a new ad or keyword under an existing campaign or ad group, you need to include the campaign ID and ad group ID on the upload file.
To get the needed IDs, you can select the Editable columns (for re-upload) option when you download a report.
Yes, though it is optional. For example, if you need to update some keywords, you could enter values in the Row Type, Action, and Keyword ID columns, as well as the columns whose properties you want to update. You then have the option to remove the columns that are blank or keep them in the file before uploading it.
If you elect to display visits on the Bid Strategies page, the number of visits will not be correctly reported (all visits are reported as 0). To see the correct visits for a bid strategy's keywords, click a link in the Bid strategy column to access the keyword-level reporting for the bid strategy.