View the status and history of your uploads

The Uploads list displays information on the status of any uploads that are currently in progress along with a history of uploads that have completed. The list appears on the Uploads page, just below the options that you use to start an upload.

If you aren't already on the Uploads page, follow these steps to view the Uploads list:

  1. Navigate to an advertiser.
    Steps for navigating to an advertiser
    1. Click the navigation bar to display navigation options.

    2. In the Agency list, click on the agency that contains the advertiser. You can search for an agency by name or scroll through the list.

    3. In the Advertiser list, click on the advertiser.

    4. Click Apply or press the Enter key.

    DoubleClick Search displays the advertiser page, which contains data for all of the advertiser’s engine accounts.

  2. In the left navigation pane, click Uploads.

The Uploads list appears below the upload options.

Columns in the Uploads list

The following columns report the status of an upload:

  • Filename: Click a link in this column to download the original upload file.

  • Engine account: Intended destination of the upload file.

  • Uploaded: Date and time that the upload started.

  • Who: Your email address (or if someone else initiated the upload, the email address of the person who initiated the upload).

  • Status: The stage of the processing cycle for the upload as a whole:

    • Processing: Upload is in the process of being booked on DS or sent to the engine.
    • Completed: Upload to DS and the engine is done, and there were no errors. You'll see the updates throughout the DS UI.
    • Completed with errors: Upload to DS and the engine is done, but there were some errors. Look at the Results column for more information.
  • Results: Includes real-time status updates, from processing in DS to items sent to the engine.

    • When you start an upload, the Processing row line will tell you how many rows of the upload DS has analyzed.
    • When the DS processing phase is complete, it will display the number of rows that were Booked on DS, as well as the number of Failed rows.
    • DS will then attempt to send the booked items to the engine. DS will display Sent to engine, or the number of items that successfully made it to the engine, as well as the Failed items.
    • When you click Download error sheet to see the changes that encountered errors, DS will also include trafficking error messages. This provides even more data to help you troubleshoot upload issues.

Why do some of the numbers in the Results column not match?

In the Results column, Booked on DS indicates the number of rows that DS has processed, while Sent to engine indicates the number of items that successfully made it to the engine. It is normal for these numbers to differ because the number of rows in an upload file do not necessarily correspond 1-to-1 with the items that DS traffics to the engine. Here are some examples of when the numbers won't match:

Action and rows in DS Action and items on engine
Create a campaign: 1 row Create a campaign and target group: 2 items
Create an ad group: 1 row Create an ad group and placeholder content keyword: 2 items
Create an ad group and 10 keywords: 11 rows If the ad group creation fails on the engine: 0 of 11 items trafficked, 1 failure
Edit a keyword: 1 row Remove old the keyword, create a new keyword: 2 items
Create a negative keyword: 1 row (Bing Ads) Create a negative keyword and retraffic all existing negative keywords in the ad group or campaign: 1 for the new negative keyword + the number of existing negative keywords in the ad group or campaign

(AdWords) Create a negative keyword: 1 item

Edit an ad title: 1 row

Note that this also applies to an ad's Ad desc1, Ad desc 2, and Ad display URL properties. That is, if you edit any of these properties in DS, the engine removes the current property and creates a new property for the ad. Booked on DS will report that only one row was processed, but Sent to engine will report two actions for each property that you edit.

Remove the old ad title, create a new ad title: 2 items
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