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Backup n Sync for external hard drive
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Hi,

I have an issue while trying to sync my external hard drive (which was taken out from my broken laptop) to the cloud folder in Backup and Sync. Let me explain as below:

I had an old laptop which contained a folder name "A" under location path D:\A (for example). This folder was backed up and synced with this "Computers\My Laptop\A" folder in my Google cloud drive. When my old laptop was broken, I took out the hard drive and connected it via USB to my new laptop and now the folder "A" has the new location path as E:\A (for example), because my new laptop has drive D:\ already. I tried to sync this folder "A" with the current "Computers\My Laptop\A" folder in the cloud (both folders have exactly the same content). However Backup and Sync tool did not recognize my old hard drive and started to upload all the content from E:\A into "Computers\My Laptop (1)\A", in which the "My Laptop (1)" folder was automatically created by Backup and Sync 

I read the instructions in the similar post (https://support.google.com/drive/thread/4418275) but still don't know how to do the sync without uploading my folder to the cloud drive all over again, because I could only find the folders/data which I used to sync to the cloud from the old computer (the "A"), but could not find the special Google Drive folder's contents for this in my old hard drive (I guess it was in drive C:\ which is now empty as no program and operating system working when the hard drive is taken out from old laptop). Moreover, I could not remember the exact location path of the old folder "A" (the path D:\A mentioned above just for example).

Could you please kindly advise how to do in this case. Thanks a lot for your kind support.

Best Regards,
Ha B
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Greetings Ha Bui and Welcome to Google Drive Help Community 😀
 
The premise of Back Up & Sync  is to sync Google Drive files to your Computer's Drive. Thus making it easier to open non-Google products for editing with the native program.
 
There was no reason to restore a back up & sync file from the old computer if all files were synced to the Internet Browser version of Drive. Simply all one would need to do is install Back Up & Sync and re-sync the folders and files from Google Drive.
 
 
Best,
Ms. Drasby
Google Product Expert
(Volunteer Support &  NOT Google Employee)
Google for Education Certified Trainer
 
 
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Hi Ms. Drasby,

Thanks for your reply. However re-sync task to new folders will take a lot of time while my internet speed is slow and the bandwidth is limited. Please advise how to reconnect the current folder in my old laptop and the existing folder on Google drive.

Best Regards,
Ha Bui
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I ne

My Memory  of phone is out of space  and I can't REMOVE app for space for my phone my phone is 8 GB places help me
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This is ridiculously complicated. We pay google drive and we expect easy to use from Google.
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