backup and sync does not start with Windows Boot up

Hi Rob Damiani!

 

Going to ask you a few picky questions. This is not to imply some failure on your part. Instead it's possible that there is some kind of subtle interference going on when the app attempts to run.

 

1. Which operating system version, including exact build number, are you using?
2. Are you using any antivirus/malware apps?
3. When you installed and when you use the app, does the Windows account being used have administrator access?
4. What do you see in the following start up section:
   1. Windows Key + X
   2. Select System
   3. In the search box type Startup Apps. Select that.
   4. In Startup Apps, scroll through the list and look for googledrivesync.exe
   5. Is it there, is it enabled?

 

It's always possible that something goes "boom" when an update is installed. It's certainly not a widespread problem, and my own 5 systems all boot and then start up B&S properly when using the latest/current B&S version.

 

If you have already crosschecked for proper administrator rights on the account being used to run B&S at login, as some have indicated, then it may be best to completely remove all traces of B&S and then reinstall it.

 

Please note that a couple of "free" AV programs are known to cause problems not only with B&S, but other non-Google Apps as well.

 

If the following does not help you, please start your own individual threads so that your exact scenario can be tracked & diagnosed.

 

And just to be complete: I am using it on a Windows 10 PC, my windows 10 license is locked to my account....

I tried MisterCanada's solution.... and didn't get it to work.

However, a bit better internet searching actually led me to a solution that worked (albeit a work-around until google itself fixes the problem).

Here's the post I found it at:

-- The key is to use the "Task Scheduler" -- 

(that solution worked for me, though not the original user on that site)

Specifically here's my action steps:

1. Run "Task scheduler" from the window's menu

2. Add a new task

3. Set up the new task to:

It seems that perhaps even though the new installer "says" it's adding it to the start-up script...perhaps its not properly adding it with highest privileges.

I noticed that within the "scheduled tasks" all my "google updater" things WERE there and were supposed to run... but nothing from Google Drive.

The option is enabled on Google Backup & SYnc.

The Registry Key is fine (C:\Program Files\Google\Drive\googledrivesync.exe" /autostart)

i am on 

- Windows 10 pro  os build 17758.1

- Norton Security Premium

- The account has admin access.

Please help

BTW, I have 2 accounts syncing (work & home). If manually started both work fine & together.  Both start up if either is manually started

For some reason, the registry key that gets created when checking the "Open Backup and Sync on system startup" with the Drive Preferences is getting removed after a shutdown/restart. My guess is there's some specific bug that is only affecting certain users which causes the Drive Preferences to reset.

Anyway,

Registry Key Location:

\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run 

Key:

GoogleDriveSync: "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart

Fix:

Create your own key (I called my GoogleDriveSyncMyKey) inside the same location. Use the identical string as the key which is produced by Drive. 

Google Drive boots on startup now without an issue. And yes, you have to mess with the registry, but I like Drive to open on startup, and this may not be a large enough issue for Google to address.

And I'm running Windows 10 Home.

Hope this helps.

It seems when I change networks (on my laptop) it changes the setting so that neither programs start automatically on Windows start-up. I can go back into settings (or preferences) and re-check the box and it will start correctly until I change networks again.

With a laptop you can imagine how annoying this is. It almost sounds like a security issue

I have the same problem with both Onedrive AND Backup & Sync on one of the PCs I use (small office)

I am in the 100GB program in Google (and office 365/1TB (office) on Microsoft).

It happens usually over the weekend, when the PC is down for the 2 days. Weekdays both services start normally....Go figure it out!!! All problems started the last month or so. Probably after a Windows update...

Evidently, something changed in the google side, or some windows 10 upgrade did it.

Anyway, reading these posts, I am shocked to see that Google technicians are blind to accept it and wash their hands of it. They lose their time saying "I'm inocent". What matters? Fix it, please. Thanks.