Feb 1, 2023

Google Drive for Desktop (Mac) cache file location change breaks some major functionality.

Our company is experiencing a serious problem with the relocation of the Google Drive cache directory on some of our systems but not all. Some are "controlled by the operating system" and grayed-out, other allow them to be changed (like to another drive for example).

Google Drive App version 69.0.0. (both AppleSilicon and Intel versions affected)
Google's status page lists a version 70.0 available 1/30/23 but version 69 still downloads (as of 10 min ago on 2/1/23)

Cache location Before: /Users/username/Library/Application Support/Google/DriveFS
Cache location after: /Users/username/Library/CloudStorage/

Before:


After:


Note that the streaming location is now grayed-out and cannot be changed.

Problems caused by this change:
1. We are unable to relocate the drive cache off of the OS disk for those with limited storage space

2. The OS (both in Ventura & Monterey) sees the new change as Google Drive being on the same drive as the operating system so if you drag a file from Google Drive to the Desktop (or any other folder) it MOVES the file rather than copying it as it would previously. Not only is the cache moved, but the OS sees it differently than it did before the change.

3. Big deal: Links in documents to other files on Google Drive (especially on our shared drive) are now different for different users and break. The new version contains the signed-in account name in the path and breaks the link for EVERYONE other than the creator. Example: Adobe InDesign and InCopy, even MS Word etc. Example link differences before and after the change: 
After change: /Users/username/Library/CloudStorage/GoogleDrive-email@domain.com/Shared drives/filename.ext
Older (working) way: /Volumes/GoogleDrive/Shared drives/filename.ext

This change was pushed out with no warning other than a dialog box informing the user that their cache location was being moved.
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Last edited Feb 2, 2023
All Replies (35)
Feb 8, 2023
I don't understand how this isn't a bigger problem. Are there so few people actually using Google Drive on Macs that this is going under the radar? How do people with shared working drives with linked documents? Every single one breaks. @Google this use case is broken, what is your solution?
Last edited Feb 8, 2023
Feb 8, 2023
Moving files instead of copying them is causing us a lot of trouble because we are using some shared drives and this is now how they are supposed to behave
Feb 8, 2023
This is a critical issue for my team, so I've been constantly checking the community for posts. I just tried the solution posted at the link below and it worked. It "reverted" whatever changed and Google Drive now appears under "Favorites" in my Finder, instead of "Locations".

Last edited Feb 8, 2023
Feb 10, 2023
Link has expired. If anyone can re-share an explainer it would be greatly appreciated.
Feb 10, 2023
The link does not work anymore.
Feb 10, 2023
For those who didn't see the link before it was removed, this thread also has the fix as people were having the same issues last year when it started getting rolled out. I was able to go back and see my previous terminal commands and then search the relevant command line to find a previous thread with the same fix.

Last edited Feb 10, 2023
Feb 13, 2023
From article:
Disconnect their account from Drive for Desktop.
- Quit Google Drive for Desktop.
- Run this command in a terminal 
touch ~/Library/Application\ Support/Google/DriveFS/fp_left_beta
- Start Google Drive and log back in.

Does this work on Ventura?
Last edited Feb 13, 2023
Feb 10, 2023
Having the same issue here. It's gradually updated how our teams computers access google drive file streaming with no install prompt, just the below message.

 

Other than the issues explained by others in this ticket, I've had the problem where a file I was working on yesterday; saved on the g-drive via the mac I was working on in the studio (saved at 17:28), has now not updated to the latest save correctly on drive. I'm just left with .tmp files that don't open. Really not conducive for remote working at all




Feb 15, 2023
Same issue here!! File changes are not synced into the cloud!
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