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11/2/19
How to export Google Drive Realtime files ? 0 Recommended Answers 23 Replies 36 Upvotes
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Hello, 
I have files on my Drive created by an app (MindMup) that used the now depreciated Realtime API.

I wasn't aware of the depreciation and now I can't access my own files : 
* In the Drive web ui, there's no "download" action
* the MindMup app says I have to ask for Google to export me the realtime data, so far I couldn't manage to get a positive answer about this ("we can't access your files", "they're encrypted", "we don't support 3rd party app")
* the blog post (https://gsuiteupdates.googleblog.com/2017/11/committed-to-storage-apis-retiring.html) about the depreciation says there will be a realtime export api, I couln't find it, does it exists ?
* I tried to play with the (now undocumented; thanks internet archives ..) drive.realtime.get API, but it returns me 503 errors (HttpError 503 when requesting https://www.googleapis.com/drive/v2/files/0B63FLnZ.....FdjZGY1eWs/realtime? returned "Backend Error")
* I tried to use Takeout on the Drive folder, but theses files are not present
* all links about "realtime api" are 404'ing (documentation, migration, depreciation, ...)

How am I supposed to get my files back ?
How am I supposed to trust Google when I can't even access my own files ?
Can someone help me ?

Best, 
Alexandre
All Replies (23)
11/6/19
yeah, same issue
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11/10/19
Hello Google ? I guess I'll try the GDPR way.
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11/10/19
I have the same problem . I no longer have access to all my mindmup files (about 50). A message tells me "To access this file, please contact Google Support and ask them to export the realtime data of this file for you". But you can not contact Google Support. I am very angry with Google Drive.
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11/14/19
The same problem here :( Hello Google, will you be so kind to help us to solve the problem? :( Our MindMup files are also gone, and they were really important for us.
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11/19/19
I found 3 ways to contact Google, but no luck so far : 
-> https://support.google.com/drive/gethelp?hl=en (English language seems important to access the page .. Once you access the chat, you just get a guy who repeat "we can't access your files")
-> https://support.google.com/policies/contact/sar (contacted them 9 days ago, no reply to this day)
-> https://support.google.com/policies/contact/general_privacy_form (contacted them today with the same message, but truncated to 750 chars (because hey, you might provide too much details .. -_-))

Hope this can help someone, and please share your results here.
I really want my data back, please fix your mess Google.
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11/27/19
Same issue.
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11/28/19
17 days after the first request, an automated message telling me there's already existing tools for that, but that I can contact "data-access-requests@google.com" with my ref number for further contact : "Si vous souhaitez nous contacter à l'avenir, envoyez vos réponses à l'adresse [data-access-requests@google.com] en mentionnant votre numéro de référence."
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12/1/19
Same issue with my app, I have thousands of users who still have data that hasn't been exported, and is now apparently lost.
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12/5/19
Me too, Same issue with my app, i can't download or view or open my file.
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5 days
There is no way to get the files any more. Google had the right to deprecate its own APIs , but not deleting my own files !! 

Is it possible to recover the data
On 13 February 2020, we were notified by Google representatives that the data was “purged” from their system, and “unfortunately unrecoverable as the storage service that previously stored the data has been turned down”. They also notified us that users should no longer contact Google support about recovering old files.
MindMup can not assist you with getting the data from Google Drive. Please do not register for a commercial MindMup support subscription only to recover old Google Drive data, we will not be able to help.

Last edited 5 days ago
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