3/24/18
Original Poster
MAWGreen ticks no longer visible
2 Recommended AnswersThe green ticks on my Google Drive icons are no longer visible, so that I do not know if files have been synced or not. I have not made any changes to my computer (Windows 10) and the sync and backup processes are working fine. I have even reloaded Sync and Backup and signed out / in again, but still no green ticks. How can I make these green ticks visible again?Mark
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Recommended Answers (2)
4/19/18
MisterCanadaAll,
Issue has been feedback to try and determine the simpliest work around if indeed the cause is the limited number of slots. Some of use are dubious since we have systems that shouldn't be using more than a few apps that would register for that ability.
Please continue to use the Send Feedback mechanism to raise the issue. That is filtered to the Developers as part of that process, and is much more efficient than having them try to read all the forum posts.
When anything definitive is determined, we will update this thread.
[Marked as best answer simply to allow this post to be the most visible until a true answer is obtained.]
Update #1: Although there are several ways to force the "enabling" of the green ticks, I am not going to mark them as part of any Best Answer- yet. There are definite downsides to employing them for the average user. I would prefer to wait a bit to see if there are any other better methods before impacting people. Of course the readers of this thread are free to read about those methods and employ them. The lack of the ticks are annoying, but far less than some of the potential impacts of the fixes.
Update #2: This issue only seems to be triggered by doing an update over top the existing previous installed version. As @LarryLACa rightfully pointed out, for almost everyone doing the full uninstall first, then followed by an install does ensure that the various missing "features" are created. Once installed be sure to verify that the B&S configuration parameters are the same as before you uninstalled. B&S will detect that you already have data in your Cloud, and it will see that the folders/areas on your computer you have B&S watching might be the same. It will ask you if you wish to merge what your computer has at that point, with what it also sees in the Cloud. Then B&S will take time to go through the selected folders on your computer to crosscheck them with what's in your Cloud, but there will be little to no real "uploading/downloading"- just the crosscheck of file/folder name/size/date/time stats. [Unless some data actually changed].
As @LarryLACa indicated, it would be best if everyone being affected used the Send Feedback option inside B&S to highlight your problem before doing the uninstall/install- and check the box for including system information. The more data the Developers have from as many people as possible, the easier it will be to figure out all the required trigger conditions for the problem- and thus how to correct the issue.
Update #3: Although performing an uninstall/reinstall definitely corrected the lack of registry entries trigger for this issue, there were still some users that might experience loss of the tick marks. The April 17 2018 Release Notes for Version 3.41.9267.0638 indicate that all underlying conditions should now be corrected. This version was released this week. I was able to successfully install the new version on top of the 3.40 version- no uninstall is required.
4/17/18
Alex_ FThis issue has been resolved in the latest version. You can download the latest version at any time or wait for your client to be updated over the next several weeks
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All Replies (84)
3/24/18
TnerbeelMake that two of us. Disappeared yesterday
3/25/18
And Another OneHi MAW!If the Google Drive folder where you're not seeing the overlay icons is the same folders you've got on the app's preferences. You can try checking this old post about the same issue if you'd like to take the risk playing with your Regedit.
3/25/18
Andrew - Community SpecialistHi all,
Welcome to the Google Drive Help Forum.
@And another one, thanks for pitching in.
@Maw and Tnerbeel, I see how inconvenient this could be for you. In order to resolve this, please confirm if you have enabled that option through the below steps:
- On your computer, click Backup and Sync
.
- Click More
Preferences.
- Click Settings
.
Preferences.You can also refer to this help center to know about using Backup and Sync.
If yes, please write back with the screenshots hiding sensitive information.
Hope to hear from you soon.
Best,
Andrew
3/25/18
mpwongThis doesn't work in version 3.40.8921.5350. That is, the sync icons are still invisible after checking the setting.
3/25/18
Original Poster
MAWOn your computer, click Backup and Sync .Click More Preferences.Click Settings Select Show file sync status and right click menu.The 'attach a file' feature is not available on her, but all three items in the list are ticked:Show warning when you remove items from a shared folderOpen Backup and Sync on system startupShow file sync status icons and right click menu
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5/10/18
MisterCanadaThanks Larry!
Just be aware that as you indicated while it will prompt and attempt to do a merge, other than compares no actual merging is done unless there are file changes detected. This activity is actually the same as when you boot/restart a computer or quit/start up B&S again- it will crosscheck the files on the computer to it's databases on your computer, then also crosscheck with the cloud.
It appears that Windows's install script for the Spring update forces closure on previously logged in / always logged in B&S sessions. Curiously, Windows is only removing that particular permanently logged in session, not things like GMAIL and others - you can open your browser and go to GMAIL without having to login.
It also does not happen when the monthly Win10 updates are applied.
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