Issues editing Google Docs, Sheets, Slides and Forms

If you have trouble opening or editing Google Docs, Sheets, Slides or Forms, you can try some of the steps below.

Note: If you have a problem with Google Drive, like uploading files or syncing documents, see the Google Drive Help Centre.

Steps to try first

Refresh the page

If you can’t open or edit a file, try to refresh the page. Choose your browser below:

  • Google Chrome: At the top left, click Reload this page Reload.
  • Safari: View and then Reload page.
  • Firefox: At the top, click Reload current page Reload .
  • Internet Explorer: On your keyboard, press F5.
  • Microsoft Edge: On your keyboard, press F5.
Open your file in a different browser

What to check

What you can try

  • Open your file on another computer or with a different web browser, like Chrome, Safari or Firefox.
Check how the file is shared

If you’re trying to edit a file that is 'View only', you might not have access. If you can’t edit a file in Google Docs, Sheets or Slides, click here.

Check the format of the file
Try a smaller file

Make sure that your file doesn’t go over the Google Docs Editors' size limits.

Learn how large Google Docs, Sheets and Slides can be.

Advanced steps to try

Turn off browser plug-ins and extensions

Sometimes browser extensions and plug-ins can cause problems with Google Docs, Sheets, Slides or Forms.

To learn how, choose your browser:

Clear cache and cookies

To find out how to clear your cache and cookies, find your browser below:

Turn offline settings off and on again

You can work on your files offline, depending on your settings. Learn more about working on Google Docs, Sheets and Slides offline.

If you have offline access turned on, you can try to turn it off and on again.

  1. On your computer, open the Google Docs, Sheets or Slides Home screen.
  2. At the top left, click Menu Menu.
  3. Click Settings.
  4. If 'Offline' is on, turn it off.
Check for a computer firewall

If there is a firewall, have a domain or network administrator help you with firewall or server settings.

If you haven’t found the answer to your problem, you can ask a question on the Google Docs forum.

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