Google Drive offer for Motorola Android devices

  1. Which Android devices are eligible for additional storage on Google Drive?

    • Moto X
    • Moto G
    • Droid ULTRA
    • Droid MAXX
    • Droid Mini
  2. How can I check to see if I can redeem the offer?

    1. Launch the preloaded Google Drive application on your device.
    2. Accept the Google Drive terms and conditions.
    3. Press "Redeem."
    4. Follow the prompts to complete redemption.
  3. My offer was not redeemed. Why?

    You may not be able redeem an offer for a variety of reasons. Try these tips below to redeem your offer:

    • Make sure you're connected to the Internet when trying to redeem.
    • Make sure you're logged in to your Google Account or have a Google Account set up on the device.
  4. I received the error message “The offer has already been redeemed on your device.”

    That means someone has already redeemed the offer on your device. You will not be able to redeem this offer twice.

  5. I received the error message “The offer has already been redeemed by your Google account.”

    This means your Google account has already claimed this offer and you will not be able to redeem the offer a second time.

  6. I received the error message “Could not retrieve an offer. Please try again later.”

    The offer redemption server may be down temporarily, or you might not be connected to the internet. You can try again later by coming back to the Google Drive application and selecting the “Product Tour” menu item.

  7. How long is this Drive storage offer valid?

    You have 30 days from the date you first activate your device to redeem this offer.

  8. What happens to my files on Drive after the bonus storage term ends?

    All of your files will remain in Drive and you can access, download, or share them whenever you want. You won’t be able to add additional files unless you buy more storage at www.google.com/settings/storage.

  9. Can I apply the storage to another Google Account?

    No. The free storage is not transferable and will only apply to the Google account you are using when you redeem the offer.

  10. Does this offer apply to used, refurbished, open-box, or preowned machines?

    No. The offer is only valid for brand new devices.

  11. I purchased multiple eligible devices. Can I redeem the offer multiple times?

    You'll only be able to redeem the offer one time per device and only once per Google account. The same Google account may not redeem the offer on more than one device.

  12. How do I see how much total space I have available in Drive?

    To view your storage quota from your Android device:

    1. Open the Google Drive app.
    2. Select the Settings option from the application menu (in the action bar).
    3. The total space remaining is listed at the bottom of the menu, under the Storage settings item.

    Alternatively, you may also visit drive.google.com/settings to see the total space remaining.

  13. Can enterprise customers redeem the additional Google Drive storage?

    Yes. Enterprise customers who purchase an eligible device may redeem the offer with their Google account credentials.

  14. How can I speak to someone about redeeming the additional Google Drive storage?

    If you are experiencing issues, please submit your request here.

  15. How do I purchase more storage?

    Visit www.google.com/settings/storage to add additional Drive storage.

  16. How is my privacy being protected?

    Read about your privacy and data protection here: