Purchase, cancellation and refund policies

Automatic renewals

By default, your storage purchase is set to be automatically renewed at the end of your subscription. At any point during your subscription, you can upgrade to a larger storage plan. You'll be upgraded to your new storage level immediately, and your credit card will be charged when you run out of credit.

If you purchased a storage subscription under the old pricing plan, you can renew your subscription until you choose to upgrade or until your payment information expires.

If the auto-renewal fails, a seven-day grace period will be added to your subscription so that you're able to update your payment information. During this grace period, you won't lose access to anything in your Google Account or your current storage plan.

If you use Gmail and the auto-renewal fails, your storage plan will be extended for seven days so that you can update your payment information. You can use the extra seven days to clear space in your account or buy a new storage plan.

If your storage plan is cancelled or expires

If you cancel your storage plan, or when your storage plan expires, your storage limits will be reset to the free levels for each product at the end of your billing cycle. Everything in Google Drive, Google Photos and Gmail will still be accessible, but you won't be able to create or add anything new over the free storage limit. If you reach or exceed the free storage limit:

  • Google Drive: You won't be able to sync or upload new files. Syncing between your computer's Google Drive folder and My Drive will stop. You can still create Google documents because they don't take up any storage space.
  • Google Photos: If you store photos in original quality and run out of storage space, you can buy more storage, back up in high quality (lower resolution) or turn off back up.
  • Gmail: You won't be able to send or receive messages.

Cancel your subscription

You can cancel your storage subscription at any time.

Cancel a Drive storage plan

  1. Go to www.google.com/settings/storage.
  2. Sign in to the Google Account where you purchased storage.
  3. Under your plan, click Cancel.
  4. Review changes to storage that will take place after cancellation. Confirm by clicking Cancel plan.
  5. You'll receive an email confirming the cancellation of your subscription. At the start of the next month of your plan, you'll be downgraded to the free storage levels for Google Drive, Google Photos and Gmail.

Cancel storage on your Google One membership

To end your Google One plan: 

  1. On your computer, go to Google One.
  2. At the top, click Settings Settings and then Cancel membership.
  3. In Google Play, next to 'Google One', click Manage and then Cancel subscription.
  4. Follow the steps on the screen.

If you've upgraded to Google One but want a different plan, learn how to change your storage.

Refund policy

Google storage-plan purchases are non-refundable. The amount of storage that you purchased is yours for the length of the subscription, even if you decide to cancel it.

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