Purchase, cancellation, & refund policies
If you pay for extra Drive storage, you'll be automatically upgraded to Google One for free.
Google One will become more widely available in the coming months. Before you're upgraded, you can change or cancel your Drive storage. If you choose to cancel, you won't be upgraded to Google One.
By default, your storage purchase is set to automatically renew at the end of your subscription. At any point during your subscription, you can upgrade to a larger storage plan. You'll be upgraded to your new storage level immediately, and your credit card will be charged when you run out of credit.
If you purchased a storage subscription under the old pricing plan, you can renew your subscription until you choose to upgrade or until your payment information expires.
If the auto-renewal fails, a seven-day grace period will be added to your subscription so that you're able to update your payment information. During this grace period, you won't lose access to anything in your Google Account or your current storage plan.
If you use Gmail and the auto-renewal fails, your storage plan will be extended for seven days and you'll have seven days to update your payment information. You can use those extra seven days to clear space in your account or buy a new storage plan.
If your storage plan is canceled or expires
If you cancel your storage plan or when your storage plan expires, your storage limits will reset to the free levels for each product at the end of your billing cycle. Everything in Google Drive, Google Photos, and Gmail will still be accessible, but you won't be able to create or add anything new over the free storage limit. If you reach or exceed the free storage limit:
- Google Drive: You won't be able to sync or upload new files. Syncing between your computer's Google Drive folder and My Drive will stop. You can still create Google documents because they don't take up any storage space.
- Google Photos: You'll only be able to upload new photos and videos stored at High quality.
- Gmail: Messages people send you will be returned to them.
Cancel your subscription
You can cancel your storage subscription at any time.
Cancel a Drive storage plan
- Go to www.google.com/settings/storage.
- Sign into the Google Account where you purchased storage.
- Under your plan, click Cancel.
- Review changes to storage that will take place after cancellation. Confirm by clicking Cancel plan.
- You'll receive a confirmation email of your subscription cancellation. On the start of the next month of your plan, you'll be downgraded to the free storage levels for Google Drive, Google Photos, and Gmail.
Cancel storage on your Google One membership
Google storage plan purchases are non-refundable. The amount of storage you purchased is yours for the length of the subscription, even if you decide to cancel it.
Evan is a Docs & Drive expert and author of this help page. Leave him feedback below about the page.