Recover a deleted file

If a file was deleted from the trash and you need it back, contact a Drive specialist for help. If you can't find your file, read the tips for finding your files.

To recover a deleted file:

  1. Search for your file in Google Drive to confirm that it isn’t in your Drive.
  2. Contact a Drive specialist. For the fastest way to find your file, we highly recommend that you call or chat with us. Support is available in English only. If you use Google Drive through work or school, contact your administrator to recover your file.

Once we receive your report, we’ll do our best to get the file back into Google Drive. The file recovery policy explains what types of files we’re able to recover.

File recovery policy

If you use Google Drive with a consumer account, we can help you recover a file that was recently deleted. To recover a file, you must be the owner of the file. You're the owner if:

  • You created the file in your Google Drive account.
  • You uploaded the file into your Google Drive account.
  • The original owner transferred ownership to you and you accepted.

If an owner deleted a shared file, the owner is the only person who can ask for it to be recovered. If you think the owner took away your access, contact the owner directly to ask that your access be restored.

If you use Google Apps through work or school, contact your administrator to recover files that were deleted within the past 25 days. If a Google Apps administrator deleted your account, your administrator won’t be able to recover your files.

If you're concerned that someone may have accessed your documents without your permission, we suggest that you take these measures to protect your account.

Matt is a Docs & Drive expert and author of this help page. Leave him feedback below about the page.

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