Fix common issues related to storage access

If you encounter an error message or are unable to access content from your account, follow the troubleshooting steps below to fix the problem.

Tip: Some Google embeds apps require third-party cookie access to work properly and will prompt you to grant cookie access to google.com. Additional instructions on enabling cookie access are mentioned below.

Allow cookie access for google.com embeds

Some Google embeds require cookie access in order to show your content.

In the pop up, select Allow cookies, then click Accept or Allow. This gives Google access to essential cookies to display your files properly.

Tip: Private browsing mode in Chrome and other browsers might disable third-party cookies by default. If you browse in an Incognito window, you may need to ensure third-party cookies are allowed.

Fix common error messages

Fix errors in Chrome

If you can’t access your Google content, try these troubleshooting steps:

  1. Make sure you sign into your Google Account then try again.
  2. Third-party cookies might be blocked for google.com. Try allowing third-party cookies temporarily.
Fix errors in Firefox

The Firefox's Enhanced Tracking Protection on computer browsers can cause files to display improperly. To fix this issue, turn off Enhanced Tracking Protection.

  1. Follow the steps listed under "What to do if a site seems broken."
  2. After the site works, continue to report the site.
Fix errors in Edge

If you can’t access your Google content, try these troubleshooting steps:

  1. Make sure you sign into your Google Account then try again.
  2. To allow cookies for google.com, follow these instructions.
Fix errors in Safari

If you can’t access your Google content, try these troubleshooting steps:

  1. Make sure you sign into your Google Account then try again.
  2. Check your cookie settings. Go to Safari and then Preferences and then Privacy and ensure that cookies aren’t blocked for google.com.

Tip: We recommend using the latest version of Chrome.

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