Fix general error messages
If you get a general error message, try these steps:
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Fix specific error messages
If the error message contains an error code, follow the steps below.
Fix error codes 0x01010065, 0x01016C65, & 0x010171A7
A synced folder from Backup and Sync conflicts with the location of the content cache in Drive for desktop. To fix this error, choose a different content cache location.
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Drive for desktop doesn’t have permission to read certain files. To check if files are out of sync when you move your account, make sure you have permission to access all folders previously synced by Backup and Sync. On macOS, this error might also be due to privacy permission settings. To fix this error, give access to the folders you sync in Backup and Sync:
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Fix error codes 0x01146C65 & 0x01156C65
You don’t have enough memory on your computer or RAM to move your accounts.
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