Fix errors when you move files to Drive for desktop

To fix errors when you migrate files from Backup and Sync to Drive for desktop, follow the steps below.

Fix general error messages

If you get a general error message, try these steps: 

  • Check your:
  • Internet connection
  • Proxy settings
  • VPN connections
  • Make sure:
    • Your files have finished syncing in Backup and Sync
  • Restart:
    • Drive for desktop
    • Your computer

Fix specific error messages

If the error message contains an error code, follow the steps below.

Fix error codes 0x01010065, 0x01016C65, & 0x010171A7

A synced folder from Backup and Sync conflicts with the location of the content cache in Drive for desktop. To fix this error, choose a different content cache location.

  1. Restart Drive for desktop.
  2. In your menu or taskbar, click Drive Drive and then Settings Settings.
  3. Click Preferences.
  4. Click Settings.
  5. In Backup and Sync, scroll to the cache location. Move your folder to a new location that doesn’t already store a synced folder. 
  6. Click Save.
  7. To restart, approve prompts. If you’re asked to move your account to Drive for desktop, close the application and allow it to restart normally.
  8. After the content cache is relocated, close and restart the application to move accounts from Backup and Sync.
Fix error code 0x001A6C65

Drive for desktop doesn’t have permission to read certain files. To check if files are out of sync when you move your account, make sure you have permission to access all folders previously synced by Backup and Sync.

On macOS, this error might also be due to privacy permission settings. To fix this error, give access to the folders you sync in Backup and Sync:

  1. Click System Preferences… and then Security and Privacy and then Privacy and then All Files and Folders.
  2. Add Google Drive to the list of applications allowed to read the disk.
  3. Click OK.
  4. If Drive for desktop is open, close it. Reopen the application and continue to move the account into Drive for desktop.

Fix error codes 0x01146C65 & 0x01156C65

You don’t have enough memory on your computer or RAM to move your accounts.

  • If you have one account, you can’t move it. You’ll need to disconnect your account and set it up again in Drive for desktop.
  • If you have more than one account, try to move each account separately. 
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