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Transfer a domain from an account you can no longer access

Note: Use the steps below when the domain you are transferring is registered with Google Domains under an account (email ID) that you no longer have access to.

To transfer the domain from an account you can no longer access, you must have access to the contact information you provided when you set up the domain. Either of:

  • The WHOIS Registrant email address for the domain
    or
  • The WHOIS Registrant phone number for the domain

Procedure

Start the transfer process: Click Transfer in in the left navigation panel, enter the domain name you want to transfer, and click Continue.

  1. Get an authorization code to transfer the domain.
    1. Select I don't have an authorization code yet to obtain an authorization code.
    2. If you no longer have access to the account that owns the domain, click  I've lost access to my account.
    3. Enter the email address of the account that owns the domain and click Verify to continue.
      This is the email you (or the original domain owner) were logged into Google Domains with when registering the domain.
    4. Select how you would like to receive the authorization code:
      • Email - Email the authorization code to the Registrant email address in the WHOIS contact information for the domain. The authorization code will be a string of letters and numbers like: GD:ABCDEFGH12345. Do not use this if the Registrant email address is the same as the email address you cannot access.
      • Text message (SMS) - Send the authorization as a text message to the Registrant phone number in the WHOIS contact information for the domain. The authorization code will be a six-digit number like: 123456. Only use this if the phone can receive SMS text messages
      • Phone call - A computer-generated voice call to the Registrant phone number in the WHOIS contact information for the domain will tell you the authorization code. The authorization code will be a six-digit number like: 123456.
      • If you do not have access to either the Registrant email or phone number, contact support. The support team will mail a verification form to the physical mail address in the Registrant contact information.
    5. Enter the authorization code and click Accept and continue.
  2. Auto-renew: If the domain was set up to renew registration automatically every year, choose whether or not to continue auto-renew. You will be required to set up a payment method in Google Payments, but you will not be charged until the expiration date of the domain.
  3. Domain Configuration: Select whether to preserve the domain’s web, email, and if present, G Suite configuration or to reset all your domain configurations. If you select to keep your settings, there will be no interruption in the service of your web pages and email.
  4. Transfer! Click Transfer to complete the transfer process. Within a few minutes, the domain you just transferred will appear in the list on your My Domains page.

Note: If your domain is registered with another registrar, follow the directions in Transfer a domain in from another registrar.

For more information on WHOIS contact information, see Contact information.

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