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Contacting Support

The Google Domains help centre is always available for you. In addition, you can speak to a support agent by chat, phone or email.

To contact support:

  1. Click the Contact Support link at the bottom of the Google Domains screen.

    Or click the Contact Us link in the right-hand column of the help centre.

  2. Choose Chat, Call or Email.
    • If you choose Chat, a box will pop up showing your place in the queue and your chat session will start shortly.

    • In the Call Us or Email Us pop-up dialogue, enter your name, phone number if asked and a brief summary of the issue. This helps the support agent to be prepared to answer your question.

  3. Click Generate PIN to create a support PIN. The support PIN is a code that will briefly grant the support agent access to your account without exposing your login or password. Support PINs are only valid for 15 minutes.

    You can generate another PIN at any time by clicking the Contact us link at the bottom of the Google Domains screen.

    Chat: Your chat session with one of our support agents will begin shortly.

    Phone: You will receive a phone call from our support centre shortly.

    Email: You will receive an automated acknowledgement by email almost immediately. An emailed response to your issue will follow shortly.

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