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Issues editing Google Docs, Sheets, Slides, and Forms

This page is designed to walk you through steps that have helped many of our users troubleshoot issues faced when working in a document, spreadsheet, or presentation. Historically, we've found that these issues often arise as a result of local settings that interfere with our apps.

At each step of this troubleshooter, we'll provide instructions or further questions to help pinpoint the reason you're having difficulty with your file or files. If none of our tips resolve your issue, you’ll be given the option to contact us for support.

This troubleshooter is about Google Docs, Sheets, Slides, and Forms. It does not address issues related to syncing documents, uploading files, or performing other Google Drive-specific tasks. If you have questions about using Google Drive, please visit the Google Drive help center and select Contact Us in the top-right to see Drive support options (available in English, Spanish, and Portuguese).
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