script editor does not show in google sheets/tools

Is the file you are opening a Google Sheet or a MS Excel file? I don't think the script editor is available for Excel files opened with Sheets at this time. If you aren't sure, you can look at the top of the screen. An Excel file will have an icon like this next to the document name:

You can save the file as a Sheets document from the File menu > Save as Google Sheets then use that new copy as your master file. 

 

I'm also going to move this thread to the Docs Editors forum where if this isn't the issue you should be able to get additional help. 

 

If this doesn't resolve the problem, please share a sample file per the best practices post so we can dig into this more. 

I can see the Script editor and Macro options in the Tools menu when I open it with my account (two of them even.)

 

I couldn't get a small sample script to work (I'm not much of a scripter though so that doesn't mean much) but I was able to get a macro working - it colors two cells red. Can you see that? You might need to give it permissions to run.

 

If that doesn't work, I think at this point we'll need to start doing some other troubleshooting. 

 

I did #1,  the forced refresh option, no change.

Did #3, I switched to Microsoft Edge Browser from Chrome, no change

Did #5, Clear cache and cookies, no change.

#6, was unable to turn offline setting off. Settings/Settings/Offline. Clicked on check mark but nothing happened, check mark stayed.

I'm using Chrome Browser, don't see how to turn off hardware acceleration

Your referral to an article from Google Editors Help is absurd as I would need the problem with Google Sheets fixed first.

Your second post to me showed a screen print of the exact problem. Script editor not in the Tools menu. Then 4 more suggestions from you and then I receive the above e-mail telling me to go somewhere else for assistance. 

Great!!! That was many hours wasted. Wouldn't it be customer service if you went somewhere else and got an expert in touch with me to fix the problem?

 

In your last post you said you received an email, what/who was that email from? I've not seen that type of email before and certainly did not send that. 

 

My second post showed the exact problem that you are experiencing except that you say you are not using an Excel file. I was using an Excel file which is why it looks that way. That is completely expected if you are opening a non-native Google Sheet file and I have not ever seen it in a Google Sheet, that's why it is so hard to figure out. Also, your images still are not showing. Are you able to use the "Attach files" option for them? That is the best way to include images.

You ask What shows when you are in a private browsing/incognito window?

How do I do that?

How can I run a macro when I can't get to the script editor? Yes the spreadsheet now shows red cells but I didn't run the macro.

I can not attach a file (PDF). This error message when I hit post. A problem occurred. Please try again

The e-mails are coming from Google Docs Editor Community. E-mails are the same as all our posts.

I'm sending you an email, I'd like to help you resolve this issue, if possible.

Yes I received your post as an e-mail. I hope you can help. What is the next step?

Macros are scripts. So if you're seeing any macro code, you are looking at the script editor. The only difference is that if any macros have been recorded, the macros.gs file becomes the default file, rather than the regular Code.gs. You can simply create a new file (the plus sign next to Files) and call it "Code.gs" or "Scripts.gs" or whatever you want.

Basically: You have access to everything, it just looks different

Thank you very much for your time.

Thank you, Spencer! I think this new interface caught us all by surprise. Hopefully we can find out why it showed up.

 

Sorry for how long this took, Gerald, but glad it's working for you now.