Original Poster

Apr 19, 2020

audio keeps cutting off

I have finished a google slides presentation and I am attempting to view the finished presentation. All of my audio for each slide is formatted to start automatically so that it lines up with the appropriate slide. For some reason every time I get to slide 11 the audio cuts off at the exact same place. The audio file works fine, if I close the presentation and restart on that slide it will play all the way through just fine, however it needs to be able to play the presentation in it's entirety for my professor to view it effectively

Details

Slides,Microsoft Windows,Education

Locked

Informational notification.

This question is locked and replying has been disabled.

Community content may not be verified or up-to-date. Learn more.

Recommended Answer

Diamond Product Expert

Google Forum Volunteer - Not a Google employee

May 5, 2020

Hello everyone,

To try and help determine what is happening with the audio files once a video file has been used, would you please provide the following information?

which browser is being used and its version
if an app is being used, which device is being used and the apps version
what are the sharing settings for the file
what format is the file in (mp3, mov, webm, etc)
which type of account is being used to share the file (personal, edu, organization, etc)
which type of account is being used to
what error message is received when the file is not accessible
anything else that may help us solve the problem
1. Cleared cache
2. restarted browser
3. tried using an incognito/private window

Hopefully this will help us to figure out a solution!

Adam

Platinum PE Docs volunteer

Silver PE Classroom volunteer

Cert. Educator 1 & 2

Cert. Trainer

(not a Google employee)

When you've received a response that answers your question, please observe these forum courtesies:

• If you had a Sheets problem, leave your demo sheet shared as View Only as part of this solution's archive,

• Click Recommend on the post that best addressed your question, and

• Post again soon!

Diamond Product Expert Adam D. PE recommended this

Helpful?

All Replies (16)

User 1203167785601175115

Apr 21, 2020

HELP! Mine is doing the same thing and I have get these lessons out to my students. I have spent HOURS working on this. any ideas on how to fix this would be BEYOND helpful

Google user

May 10, 2020

Hello,

I am using Google Slides and I have the same problem when the document is being presented: in certain slides ( 10 and +) the audio cut off suddenly. My info:

1. Browser: Chrome Rel. 81.0.4044.138

2. -- Laptop with Windows 10
3. The file is being published not shared.

4. mp3

5. Google for Education account for teacher

6. User account for students

7. No error

8.

- The problem occurs when I am presenting the slides and also when the student is watching the embedded presentation in his web LMS.

- The problem doesn't happen if you pass first the slides and return again.

- I have tested using the "on-click for start audio" playing option and in this case it plays fine without the interruption.

Thanks in advance for your help

Last edited May 10, 2020

May 11, 2020

@Joyce Whitby....what icon on which tab? Also were you in present or edit mode? I'm having the same problem.

Google user

May 27, 2020

My audio is turning itself down automatically. I turn it back up via the format option tab and it still automatically turns itself down. HOW DO I FIX??

May 27, 2020

I am having EXACTLY the same issues Samuel. SO FRUSTRATING! It worked initially but now the audio cuts out after a few seconds.

User 1430827637665073220

May 28, 2020

Yep, same problem here. I have spent four hours trying to figure out a work around. What I am doing in the meantime is pressing pause on the slide directly before the slide with the audio track, waiting a couple seconds, then pressing play, and then it plays through just fine. I am using mine for a graduation presentation, so I just inserted a slide with a quote on the pages where I need to stop and press pause.

Jun 5, 2020

Has anyone figured out how to fix this?

Sonia Corona Rodriguez

Jun 11, 2020

I am having the same problem. After slide 10 the audio cuts off at 1 to 2 seconds and continues through the rest of the slides. Anyone knows how to fix it??

Jun 12, 2020

Has anyone figured out why this happening and how you can fix it ?

Jun 15, 2020

Same problem with Google Slides inserted audio. Escape and re-Present solves the problem, but that is a poor solution. It acts as if a buffer is filling up whenever an audio file is played so that after x amount of file playing time it just stops.

Macbook Pro

Chrome

MP3 files, unrestricted sharing

organization account

no error messages

This is not the same as Joyce's problem.

Kimberley Laton

Jun 25, 2020

So FRUSTRATING!!!! COME ON GOOGLE with everything you can do this should be an easy fix! Also, we do we have to publish to web??? There should be a timed option for just presenting Slides, without needing to publish.

which browser is being used and its version- CHROME
if an app is being used, which device is being used and the apps version-NO APP-LAPTOP
what are the sharing settings for the file- ANYONE WITH LINK (ON AUDIO AND PRESENTATION)
what format is the file in (mp3, mov, webm, etc) MP3
which type of account is being used to share the file (personal, edu, organization, etc) EDU
which type of account is being used to EDU
what error message is received when the file is not accessible -NO ERROR MESSGAGE-Audio inconsistently plays...if I go back a slide and hit play it usually kicks back on...shouldn't have to do this though!
anything else that may help us solve the problem
1. Cleared cache-yes
2. restarted browser-yes
3. tried using an incognito/private window-yes... Audio files won’t play in incognito....still doing the same thing 🙈

Last edited Jun 25, 2020

Jun 27, 2020

Same issue as others. I have a graduation party on Sunday and have spent hours putting together a presentation to play on a loop with pictures and audio files (music). The audio shuts off on slide 22 every time. Once I hit play it works, but I can't stand by the computer all day. C'mon Google! fix this issue!!!!!

Jeff Stevens 4578

Jun 29, 2020

I have been getting this problem running Slides with audio on a Windows PC, in the Chrome browser.

On the other hand, I have just discovered that the show works fine on my Android phone. No audio stoppage! And I can cast the show to my smartTV and watch and listen to it there.

Search

Clear search

Close search

Main menu