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Apr 3, 2019

Keep suddenly slow in Chrome browser and tab "not responding" on Windows

Been using Keep for a few years without an issue and now it's having a really tough time specifically for my Keep account specifically on Chrome on my computer. It is now so slow that it won't scroll and will sometimes freeze the entire computer, saying that that particular tab is "not responding." When I can manage to update a note, the updating arrow takes a very long time. I have about 200 notes, about 180 of them are archived and about 10 of them have images. Whatever is causing this problem is specific to the combination of Chrome, my computer, and my Google account in Keep.

What I would like to do:
-use Keep through Google Chrome on my Windows laptop when signed in as my main Google account

What works:
-using my account on Microsoft Edge on my computer 
-using my account on Chrome on a different computer
-using any other account on Chrome on my computer
-using the Android app on my phone, connected to my Google account

What doesn't work:
-clearing out the browser history, cookies and cache
-disabling all Chrome extensions
-uninstalling all Chrome extensions
-uninstalling Google Backup and Sync
-archiving a bunch of notes, leaving only about a dozen ready to see
-reinstalling Chrome
-using my Keep account in incognito mode on my computer
-using Chrome Canary (but Keep on Chrome Canary works on my computer if it's not my account)
-restarting a million times
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Last edited Jun 10, 2019
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May 23, 2019
Hi everyone,
 
Let me see what I can find out for you about this.
 
- Mike
Original Poster Adam Liebendorfer marked this as an answer
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All Replies (147)
Jan 14, 2020
So I tried disabling the GPU in chrome (by disabling "Use hardware acceleration when available") and a day and a half later, switching to the Keep chrome tab is lightning fast - no perceivable delay whatsoever.

Can someone else try this out?
Jan 19, 2020
I found that keeping task manager opened, fixed the issues for days, but just annoying has to leave that window open.
Jan 28, 2020
Same issue here. Google Keep in Chrome browser freezes the whole browser. Google, can you reproduce the problem? Why is there no answer from your side. At least you should reply that you are registering our complaints! I want to know if you plan to fix this or not so that I can wait or switch to a different note app! This is unusable!
Jan 29, 2020
Same issue here! Very slow loading of Keep in Chrome. Firefox works.
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