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Collecting console logs (Chrome browser only) 0 Recommended Answers 0 Replies 1180 Upvotes
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Some issues can be specific to a user, and may be difficult to troubleshoot without more detailed information. Console logs help debug issues by giving us insights into error messages that get documented by your browser.

If your issue is still happening, please help us capture the console logs for the error by performing the following steps:
  • Click on Chrome settings button (  the three dots in the upper-right hand corner of the browser)

  • Go to More tools > Developer tools. This should open up the Chrome developer tools panel.

  • Click on the "Console" tab in the Chrome developer tools panel:


  • Click & drag to select the text inside the console area.
  • Right click > Copy  will copy text to your clipboard. Paste it into the relevant discussion topic or survey. 


Note: do not refresh the tab before capturing logs. Doing so will delete the console log and defeat the purpose of capturing the logs.
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