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9/10/19
Trouble Selecting Item in Forms Drop Down List 0 Recommended Answers 32 Replies 56 Upvotes
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Last edited 12/6/19
I have a Google form that has a drop down list of teachers' names. Yesterday, students started having trouble clicking on their teacher's name. When they click on the teacher's name, it selects the next teacher's name below that name. I've used this form for several years without ever having this issue. I've tried clearing the cache, etc., restarting the computer, but nothing has worked yet. We're using Google Chrome for the browser. There have been no updates that I'm aware of. Any ideas why this is happening and what to do to resolve the issue short of recreating the form?
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9/11/19
Hi Steve,
 
Does Settings > Advanced > Restore settings to their original defaults help? 
 
Are you able to share a copy of the Form here so we can try?
 
- Mike 
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9/12/19
Hi Mike,

The restore settings did not work. Here is the link to the form the students are using. https://docs.google.com/forms/d/e/1FAIpQLSfvPHgklV6Oy-eZOGawLPALgwAE4EvziDvdSXzp5C8vQcriow/viewform

The problem is occurring in the Teacher/Time Period section. It seems to be affecting the teachers' names in the first half of the alphabet. The second half of the alphabet (that I tested), the names chosen are the names that appear.

Thanks for the help!
Steve
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9/12/19
Hi Steve,

I could not reproduce your issue - please share a video/screen capture of exactly the way it is happening to you so we can try to match that.

- Mike
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9/13/19
Same issue with drop down in google form using google chrome as browser. It wouldn't let me attach a video so I uploaded to youtube. https://youtu.be/9Jh9AEcZJ3A
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9/16/19
I am having the same issue.  It started about a week ago.   I manage multiple forms that appear to have the same behavior.  If you select the name above the name that you want, it will populate "correctly"  I notice that the text for some of the names wrap, and they did not seem to do that before - but I could be mistaken. I wonder if this is part of the cause of the issue?  It does not seem to occur in forms that have a short list of names, but rather one that has a longer list of names.  
CHROME: 

This does not appear to happen in other browsers, nor do the names wrap around in other browsers.
MS Edge:
Last edited 9/16/19
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9/18/19
Unfortunately, I cannot reproduce the issue either on my machine.  Could it have something to do with a screen magnification?
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9/28/19
Last edited 9/28/19
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9/28/19
We also seem to be having this issue with our form drop-downs.. appears to be a recent occurrence but happening for most of our drop-down fields
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9/30/19
I'm having that same bug as well, and have had it for about 2 weeks now.
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1/10/20
I was able to switch mine to checkboxes as a workaround. Even recreating my form did not fix the problem.
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