2/2/11
Original Poster
SisyphusThe New Refreshed Documents List is DREADFUL
Usually when Google makes changes to its apps they are, for the most part, better (with a few wrinkles to be ironed out, perhaps). And of course it's difficult to please all of the people all of the time.
BUT
I have cross posted this from the Google Docs Blog to here in the hope that someone from Google will reconsider many of the changes that have been made in the latest refresh of the Google Documents List. And I am not a lone voice in expressing these thoughts.
The more I have used the new Google Docs list, the more frustrated I have become. Instead of trying to harmonise with other Google web apps and use a similar user interface (Gmail is the outstanding example), the Google Docs team seems to have gone out of its way to make Google Docs look and work differently.
GOOD (let's try to be balanced)
1) The application does seem quicker. That's good!
2) The Home view is probably useful.
NEUTRAL
3) The change by renaming Folders to Collections is OK. Not sure why you need to do that but it's not a big deal for me.
BAD
4) Label Colouring. The strip of color to the left of the label instead of the entire label being coloured makes it harder to see at a glance what labels are applied to a document. This is particularly true for labels with similar colours (e.g. differing shades of green). Why change something that worked perfectly well and was the same in Google Docs and Gmail?
5) Wasted White Space. There is a now a vast waste of screen real estate. Much of the information that used to be visible on screen for every document has been relegated to the right-hand side panel which means that you have to select each document before you can see the information. This is a complete pain and applies to points 6 - 8 below:
6) Sharing Icons. You have taken away the very helpful icons that showed at a glance the sharing settings for each document. Why? This is really daft.
7) Last Editor. Same thing. Now you have to click each document (being careful not to accidentally open it) to see who last modified it.
8) Date and Time. Same thing. Ludicrous, really.
9) Folders or "collections" appear in the document list. As Greg (in the Google Docs Blog) has said, this is a complete pain. I notice that they now also appear in the old version's documents list too. Why?
10) No check boxes. It is not any easier to select several files at once (by holding down the control key and clicking). Why did you not take the opportunity to use Gmail's method of retaining check boxes and using Gmail's new checkbox-cum-dropdown control to select/deselect all files and for other options?
Gmail's method also has the big advantage that you can use the keyboard to move up and down the list (with the "j" and "k" keys) and tick those files you want by using the "x" key. To my knowledge there is no keyboard equivalent for moving up and down and selecting in Google Docs.
11) Organise Collections. Again you could have used Gmail's excellent method of applying labels to documents by dragging and dropping. But you've chosen a much worse way to do things. It's as if there is no one responsible for encouraging the various application teams to harmonise user interfaces between the apps. If there is someone in that role, then that person is not doing a very good job.
12) Separation Lines. As another user, Scott Juster, has said in the Google Docs Blog, the absence of any separation lines between documents makes the information that much harder to read and absorb.
13) Refresh Link. This has been removed but the document list does not automatically refresh after making an edit to a document. You now have to resort to F5 to get a refreshed view of the document list.
14) Document Icons. They are significantly smaller and therefore less easy to take in at a glance. Why tinker?
Do you actually test any of this with real-world users outside the Google environment? It doesn't look like it. Read the detailed and well-meaning and constructive critical messages in the Google Docs Blog and PLEASE TAKE NOTE. These are serious users who you should be listening to. I think it would be difficult to mess up things much more than you have done. Surely you can do better than this?!
I would be interested in seeing Mr Vijay Bangaru's (Google Docs Product Manager?) justification for all these changes.
BUT
I have cross posted this from the Google Docs Blog to here in the hope that someone from Google will reconsider many of the changes that have been made in the latest refresh of the Google Documents List. And I am not a lone voice in expressing these thoughts.
The more I have used the new Google Docs list, the more frustrated I have become. Instead of trying to harmonise with other Google web apps and use a similar user interface (Gmail is the outstanding example), the Google Docs team seems to have gone out of its way to make Google Docs look and work differently.
GOOD (let's try to be balanced)
1) The application does seem quicker. That's good!
2) The Home view is probably useful.
NEUTRAL
3) The change by renaming Folders to Collections is OK. Not sure why you need to do that but it's not a big deal for me.
BAD
4) Label Colouring. The strip of color to the left of the label instead of the entire label being coloured makes it harder to see at a glance what labels are applied to a document. This is particularly true for labels with similar colours (e.g. differing shades of green). Why change something that worked perfectly well and was the same in Google Docs and Gmail?
5) Wasted White Space. There is a now a vast waste of screen real estate. Much of the information that used to be visible on screen for every document has been relegated to the right-hand side panel which means that you have to select each document before you can see the information. This is a complete pain and applies to points 6 - 8 below:
6) Sharing Icons. You have taken away the very helpful icons that showed at a glance the sharing settings for each document. Why? This is really daft.
7) Last Editor. Same thing. Now you have to click each document (being careful not to accidentally open it) to see who last modified it.
8) Date and Time. Same thing. Ludicrous, really.
9) Folders or "collections" appear in the document list. As Greg (in the Google Docs Blog) has said, this is a complete pain. I notice that they now also appear in the old version's documents list too. Why?
10) No check boxes. It is not any easier to select several files at once (by holding down the control key and clicking). Why did you not take the opportunity to use Gmail's method of retaining check boxes and using Gmail's new checkbox-cum-dropdown control to select/deselect all files and for other options?
Gmail's method also has the big advantage that you can use the keyboard to move up and down the list (with the "j" and "k" keys) and tick those files you want by using the "x" key. To my knowledge there is no keyboard equivalent for moving up and down and selecting in Google Docs.
11) Organise Collections. Again you could have used Gmail's excellent method of applying labels to documents by dragging and dropping. But you've chosen a much worse way to do things. It's as if there is no one responsible for encouraging the various application teams to harmonise user interfaces between the apps. If there is someone in that role, then that person is not doing a very good job.
12) Separation Lines. As another user, Scott Juster, has said in the Google Docs Blog, the absence of any separation lines between documents makes the information that much harder to read and absorb.
13) Refresh Link. This has been removed but the document list does not automatically refresh after making an edit to a document. You now have to resort to F5 to get a refreshed view of the document list.
14) Document Icons. They are significantly smaller and therefore less easy to take in at a glance. Why tinker?
Do you actually test any of this with real-world users outside the Google environment? It doesn't look like it. Read the detailed and well-meaning and constructive critical messages in the Google Docs Blog and PLEASE TAKE NOTE. These are serious users who you should be listening to. I think it would be difficult to mess up things much more than you have done. Surely you can do better than this?!
I would be interested in seeing Mr Vijay Bangaru's (Google Docs Product Manager?) justification for all these changes.
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Expert Replies (10)

4/28/11
Expert - Gold
Gill<<And to be honest: Zoho Writer is a much better choice than GDocs Documents.>> Better how? Note I am not coubting you, just interested to know which bits you think are better. Last time I tried it it was painfully slow, and I do not like having to rely on flash for my apps (long story...). At least for Gdocs all I need is the browser.
Does Zoho link docs and spreadsheets together and can you collaborate easily in real time with chat or equivalent? That is essential for me.

4/28/11
Expert - Gold
Gill<< I pulled out last month>> Where did you go instead, Ken, and are you happy there? Google, you should listen to people like Ken....

4/16/11
Expert - Top Contributor (Alumni)
Felicity_BBThe only thing I personally find inconvenient about the new Docs list is the whitespace on the right-hand column. What I'd like would be a way to get rid of that preview column with its graphic and all the excess space, or at least to reduce its size. But I find that on my browsers, scrolling through it is easier than the old interface and I enjoy having the Collections.
One suggestion I have, though, is on the sort method of 'Last modified date'. I'd like it if collections were sorted by the last modified date of the last modified document inside them, not the last modified date of the collection itself. For example, if one has a Collection for 'Insects' that encloses a sub-collection of 'Butterflies', with documents in both collections, it would be nice to see the 'Butterflies' sub-collection sorted to the top of the list if the documents inside have been modified recently, rather than to see the sub-collection at the bottom of the list simply because no documents have been added to it or removed from it lately. But I can see how this might be difficult to implement with nested collections.

3/29/11
Expert - Gold
Gill@sisyphus - I'm not arguing :-)
You say " Yes, you can "Publish as web page" but this is not the same as embedding it an existing web page." in what way is it not the same? I'm not doubting you, I just don't know enough about it. When I've wanted to show one of my Gdocs in another page I have used an iframe version of a published doc - maybe this is not the right way to do it?
<<I stand by my original assertion that this newer version is a huge downgrade and has made life with Google Docs much more frustrating. It's such a pity as so many of Google's web apps keep improving not deteriorating like the Google Docs Document List has done recently. >> I agree.
<<I stand by my original assertion that this newer version is a huge downgrade and has made life with Google Docs much more frustrating. It's such a pity as so many of Google's web apps keep improving not deteriorating like the Google Docs Document List has done recently. >> I agree.

3/28/11
Expert - Gold
Gill<<You're correct. There's no "show details" in the new interface>> That's not strictly true as you can click "View List" and change it to "View Details" - but you're right about no link to Embed as webpage. You have to access publishing from the little arrow beside Share in the open doc.

2/18/11
Expert - Gold
Gill<<As more touch-based devices come into circulation, you will see a movement away from the desktop selection metaphor and towards checkbox selections. Google has picked the wrong time in history to move in the opposite direction.>> That's a very good point.
<<Can we have Marissa Mayer back please. :-)>> Who?
<<What if Gmail did this? Scary thought.........>> No! Please not that.....!!!

2/17/11
Expert - Google Employee
RebeccaHi Everyone,
I just published a new thread that has a list of the upcoming changes we are planning to make to the refreshed Documents List interface based on the feedback you've been sharing with us here in the forum, the blog comments, and the form I had set up.
http://www.google.com/support/forum/p/Google+Docs/thread?tid=54578b8f3d39cb3e&hl=en
If its easier for everyone in this thread, I can repost it here, but I wanted to make sure that others also see the information.
Best wishes,
Rebecca
I just published a new thread that has a list of the upcoming changes we are planning to make to the refreshed Documents List interface based on the feedback you've been sharing with us here in the forum, the blog comments, and the form I had set up.
http://www.google.com/support/forum/p/Google+Docs/thread?tid=54578b8f3d39cb3e&hl=en
If its easier for everyone in this thread, I can repost it here, but I wanted to make sure that others also see the information.
Best wishes,
Rebecca

2/15/11
Expert - Google Employee
RebeccaHi Everyone,
I wanted to include here an update that was made by Vijay to the original blog post:
"Update: Thanks everyone for the helpful feedback. We’re listening, and are making a number of changes including:
• Collections: Now you will see all collections appear in the left hand navigation pane, even if you remove them from your Home view. We also added a new filter for “Collections” to the “More options” so you can find collections faster.
• Details Pane: For those who pointed out that the new details pane doesn’t work on smaller screens or you simply want to hide it, we’re going to make the details pane collapsible in the next few weeks
• Search: While in the new “Home” view, search results focus only on items in Home. If you’d like to search across all your stuff, you will need to switch to “All Items” and search in there. To help clarify, starting next week, we’ll be including a message at the top of the search results that will provide a link to “Search All Items” instead of just the current location.
Keep the feedback coming, there are more changes on the way as we work to make the document list simple and easier for you to use."
Best wishes,
Rebecca
I wanted to include here an update that was made by Vijay to the original blog post:
"Update: Thanks everyone for the helpful feedback. We’re listening, and are making a number of changes including:
• Collections: Now you will see all collections appear in the left hand navigation pane, even if you remove them from your Home view. We also added a new filter for “Collections” to the “More options” so you can find collections faster.
• Details Pane: For those who pointed out that the new details pane doesn’t work on smaller screens or you simply want to hide it, we’re going to make the details pane collapsible in the next few weeks
• Search: While in the new “Home” view, search results focus only on items in Home. If you’d like to search across all your stuff, you will need to switch to “All Items” and search in there. To help clarify, starting next week, we’ll be including a message at the top of the search results that will provide a link to “Search All Items” instead of just the current location.
Keep the feedback coming, there are more changes on the way as we work to make the document list simple and easier for you to use."
Best wishes,
Rebecca

2/7/11
Expert - Gold
Gill<<I agree about Gmail. That's a near perfect email interface.>> Let's just hope that doesn't also get the makeover!

2/3/11
Expert - Gold
Gill<<I have cross posted this from the Google Docs Blog to here in the hope that someone from Google will reconsider many of the changes that have been made>> I suspect you may actually have better luck from your blog posting - please report back here if that comes up with anything!
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All Replies (183)

2/2/11
PhillipusI have to say I hate it. I miss the columns in the old look. How do I revert back to the old version?

2/2/11
Derrick FarnellThanks very much for posting these points - you've saved me a lot of time!
The biggest problem, for me, is the inability to 'select all' files at once, and the inability to select multiple files at once without having to remember a keyboard shortcut.
The biggest problem, for me, is the inability to 'select all' files at once, and the inability to select multiple files at once without having to remember a keyboard shortcut.
2/2/11
Original Poster
SisyphusDerrick - you're welcome. It's extraordinary to me that such a poor "refreshed" user interface can be released when in so many respects it is a backwards step from the older version. I just hope someone at Google acts on all this.

2/2/11
Derrick FarnellI've been giving the new version a chance for 24 hours, but I've now returned to the older version.

2/2/11
ElleCCThis is such a fantastic list of issues! Thanks for taking the time to put this together--it makes me feel less like a cranky complainer that I'm not the only one who takes issue with these things.
I don't understand at all why they wouldn't model it all after Gmail, which does things so well and with which so many people are already familiar.

5/5/11
JB NGMGoogle Docs is incredibly useful in some ways; however, its lacking flexibility in settings and keys features (many of which have been cataloged in this forum, and others of which Gmail offers).
Lacking flexibility:
1) Needs portal to manage / track deleted items. I work with large numbers of files...adding, erasing, etc. I need to be able to double check what I may have deleted - intentionally and unintentionally. E..g a portal / maybe a graph clearly breaking down files that were erases, when, what type of file, etc. One big trash can doesn't serve well.
2) Need to be able to change view of docs..e.g. by title, by title inversely, dates, etc. without having to change the setting for different folders. Need a different default setting for viewing each folder.
Many more...Settings:
1) Page numbers in Docs. Why is this only available when printing?
2) Checked boxes still makes sense to me. I have hundreds of files crammed together in the list view...ie the only view. I can easily inadvertently select the incorrect file
Many more...but does Google listen? I don't have time to engage if Google doesn't listen.
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