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/docs/community?hl=en
8/18/09
Original Poster
togethearth

Why do I have 2 google docs with the same Google account?

Hi,

I use Gmail to manage my domain name emails so I can access Google docs using 2 ways:
while in inbox I click on the document link (alreday logged in),
go via my google account page and login (with the very SAME email account as above)

This should send me to the same location, right?
Well, in the first case I go at: https://docs.google.com/a/mydomain.com/#all
And the second is http://docs.google.com/#all

And this is totally different DOCUMENTS, even different settings.
I can send pictures in PM to a Google rep.

Please, don't give me your preference, feelings about which one to use, I just want ONE place for documents related to ONE account, period.
Thanks
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All Replies (12)
Gill
8/18/09
Gill
<< I just want ONE place for documents related to ONE account, period.>> Yes, don't we all? I don't understnad shy Google don't seem to grasp this.
Google user
10/25/09
Google user
I have the same problem as togethearth and it is a real pain. Anyone know if there is a workaround to this or could Google fix this as it is really a bugger when to have to enter different accounts to view docs.
AlternateRoute
11/3/09
AlternateRoute
I have the same problem and it is driving me nuts!
Please Google give us an answer.
bgoodrich
11/7/09
bgoodrich
Well at least we are not alone in our frustration.  I didn't have the problem until someone shared a file with me through a domain group. From what I am hearing the problem is when Google Docs locks onto a domain then creates a Docs List associated with that domain separate from the original Docs list.  Is there any way we can get Google to take this issue more seriously????
Gill
11/7/09
Gill
<<Is there any way we can get Google to take this issue more seriously????>> Doesn't look like it, does it? There must be some way to kick up enough of a song and dance about it for them to notice.

I think you are spot on with your surmise "the problem is when Google Docs locks onto a domain then creates a Docs List associated with that domain separate from the original Docs list." It wouldn't be quite so bad if the default was to send new files to the original existing simple email account, but it seems to be they automatically go to the new 'domain' account - the one you have to log in to via the ../a/.. URL and the green log-in box.

I also think this problem - what ahab refers to as Jekyll & Hyde accounts - lies behind a good proportion of the forum posts from people who've lost their files.
Google user
11/7/09
Google user
If Google could just let us chose, but as it is now they decide where your files go. REALLY strange that they do not fix this as there must be thousands of people having the same problem.
But I could imagine that this is not a quick fix, so perhaps they are working on it. It could just be great to hear if they recognize the problem so we know we can expect a solution in the future?
AlternateRoute
11/8/09
AlternateRoute
I figured it out.
I had a Google account AND a Google apps account.
My docs were on the Google account, but when someone tried to share documents with me it went to the Google Apps account. This is because I have my own domain, and Google Apps is set up for a company to share docs. Google Apps basically intercepts any documents that are shared with ANY email address in my domain and place them in the Google Apps version of Google docs.
I have now deleted my Google Apps account (a trial in itself which can take up to 5 days) and will shortly get someone to share some files with me to see what happens.
Gill
11/8/09
Gill
Did you delete the Apps for the whole company or just your personal version of it? If the latter I'd be interested to know if the deleted account comes back. I'm also interested to note you were able to delete the apps account but still keep your private Google account with the same log-in details  - or did you have to change those?
AlternateRoute
11/9/09
AlternateRoute
A bit of a moot point in my case Gill, since I am my whole company, I wasn't concerned that deleting the Apps account would effect other people.
As a precaution I change the email address of my private Google account. Hope this helps
Gill
11/9/09
Gill
OK, thanks for the info.
izy16
6/18/10
izy16
So is there a way to remove the additional google docs account without removing your entire google apps account? I'm in a situation where my google apps account has all my documents in it and my personal google docs account has nothing in it, that's the one I need to remove.

Cheers Isaac
Google user
6/18/10
Google user
yes there is. Just login to your account for your webmail and go to docs. There you will see an option to disable docs for this account.
It's a bit messy from Googles side as it's not logical. But I guess they are aware of it and will fix it over time.
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