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/docs/community?hl=en
10/24/09
Original Poster
Mr. Picadilly

Can't publish: "Require viewers to sign in with their [domain] account" greyed out when trying to publish spreadsheet

Hi all,

I have a google apps for domains account set up.  I'm 1000% sure that the docs option to share outside the domain is checked.  I designated that sharing be allowed without a sign in. I'm the owner of the document.

I'm in a spreadsheet, it's been saved.  I go to the share dropdown and select "Publish as a web page," I've tried specifying all sheets and just sheet 1.  The checkbox to "automatically republish when changes are made" is checked.  the checkbox titled "require users to sign in with their [domain.ext] account" is checked and greyed out.  I'm unable to check it.

I repeat:  sharing outside the domain is allowed from the admin panel.  Absolutely positive.   Checked it twice, then a third time.  unchecked, logged out, rechecked it, logged out, logged back in and verified that it was in fact the way I'd left it.  Did those steps all over again in, clearing caches, moving between 2 different browsers and 2 different computers, It's just not working.

Help please? :)
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All Replies (24)
dawansv
1/9/10
dawansv
I am having the same problem.  It occurred this way: I had a bunch of documents that were published as web pages just fine.  Then I made the mistake of changing the option in the domain admin panel to  "Users cannot share documents outside this domain" and of course public publishing got blocked.  I realized my mistake (I meant to do it on another domain) and changed the option back to "Users can share documents outside this domain (without any warning)"... But then to my horror the "require users to sign in with their [domain.ext] account" option remained checked and greyed out, so no way to public publish anymore!!

Any help on this???
dawansv
1/10/10
dawansv
OK, so I figured this out... I am posting my solution hoping this can help somebody else...

If we lool at the doc sharing options (http://www.google.com/support/a/bin/answer.py?hl=en&answer=60781) we can see that on the PREMIER edition there is an option for turning on/off the "Users can publish documents to the public internet". That option is NOT available on the free version, but since publishing on the public internet is possible on the free version, it must mean that it is always ON, so what is not available is the option to turn if OFF...

Problem is.. apparently when you change the share option to "Users cannot share documents outside this domain" on the free version, it turns the "Users can publish documents to the public internet" OFF (even though you can't see that option), but then DOES NOT TURN IT BACK ON WHEN YOU SELECT "Users can share documents outside this domain (without any warning)"!!

So what did I have to do?  I signed up for the free trial of the Premier edition, reselected the now available "Users can publish documents to the public internet" option, canceled the free trial, and BINGO it works.  I can publish on the public internet again!

That called a bug by the way...
1/10/10
Expert - Gold
Gill
Ingenious - and definitely a bug!
ahab
1/11/10
ahab
"and definitely a bug!"
Which needs escalating, methinks!
j2smart
3/25/10
j2smart
@dawansv Thanks for posting about this! Has anyone reproduced this bug, because it's kinda serious? Did anyone with this problem also try disabling and then re-enabling the docs service as a possible workaround?

Is there anywhere else this bug can be reported? Not sure if Google is really taking too much notice of these posts.

18 MORE
BC++
9/20/10
BC++
Hey all -

I will definitely post back when I have an update. Unfortunately, nothing yet, but I'll keep at it.

Cheers,
BC
 
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