/docs/community?hl=en
/docs/community?hl=en
9/21/11
Original Poster
eqthinklab

Unable to reset or delete ALL files in Google Docs: What to do when you need to delete thousands of files at once?

Just so everyone else doesn't go through the craziness of trying to delete or resetting everything in Google Docs... I want to share my experience in hopes of a future feature request...

Here is my dialogue with Google support... they were very prompt and helpful so I'm happy with the customer support, but I hope they add this feature soon...

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Me:

Thanks for your help and info.

I understand there may be legal implications with deletion on your side, but the ability to reset an account from a user perspective would make things much easier when you're dealing with gigabytes of data. I would definitely like to see a feature request for this.

I was able to delete everything manually after hours of tedious work. Basically, so you are aware... the issue is deleting more than 300 items at a time will get a 'server timeout' error. So in order to avoid this, I had to delete 200 items at a time. I had about 30,000 files, so you can imagine the time needed to just 'start over' and clean everything.

Thanks again for your help, and I appreciate Google's and your time in addressing this for me.

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Google:

Thank you for your quick response regarding this matter. I would like to apologize if I misunderstood your issue in anyway. It is my understanding that you have 25 GB worth of Docs that you would like to remove and that you would like us to perform a reset on your Docs Account in order to remove all the Docs.

I would like to advise you that, ticking the box next to the actions button, will not highlight all documents but rather a large quantity of your documents.

Can I confirm, that you actually receive an error when trying to delete the docs?

If so, can you please provide us with a screenshot of that error in .jpg or .png format.

Regarding your inquiry about resetting or deleting accounts or docs from our side I would ask you to note that we have no such function to reset or delete customers Docs in bulk in compliance with our confidentiality and privacy policies.

I apologize for any inconvenience this may cause, however, I would ask you to note that the reasoning behind this is that if we could delete customers Docs in bulk on our end it would be against our privacy and legal policies and could lead to problems in  the future. Unfortunately you will need to manually remove the Docs from your Docs Account on your end in order to resolve this issue. If this was not feasible you could migrate to a new Account delete the old Account and rename the new one. If this is an option you may explore, please let me know and I'll be happy to assist you further. If you so wish I can make a feature request on your behalf to be able to remove Docs in bulk from a Google Apps Account but please note that I am not in a position to say when or if this functionality will be implemented, however, all customer feedback is taken very seriously.

If I can be of any more assistance, please don’t hesitate to contact me and I will be delighted to assist you further.

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Me:

so you're telling me i have to manually bulk delete 25gb of data? a timeout error occurs when attempting to delete more than 200 items at a time. i dont think you're understanding what i'm asking here... i need to know if you can reset my google docs account so i dont have to delete manually, we are talking about tens of thousands of files!!

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Google:

Thank you for your message. I understand that you are unable to delete or reset files in your Google Docs account. After looking into your problem description and simulating the issue on a test account I would like you to undertake the following steps:

1. Please tick the checkbox next to the "actions" button in the documents menu. This should tick all documents in all subfolders.
2. Click on the "actions" button. This should give you several options, i.e. share, organize, download,remove
3. Click on either "remove from documents list" or "move to trash"
4. Chose "trash for everyone" in the opening window
5. To delete the documents permanently, chose the option "empty trash"

This allows you to bulk delete your Docs. If you are unsure of this or you would like me to clarify further, please don't hesitate to contact me and I will be delighted to assist you further.

Thank you for your continued support.

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Me:

There is no option to delete all files from my google docs or a way to reset and start over. I would like to reorganize my files without having to manually delete everything myself.

How can I accomplish this? Or can you reset it from your side?

BTW - even if i manually delete files it sometimes doesnt delete everything when I'm deleting a bulk of files.

Please advise.

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All Replies (2)
Bas Braams
9/23/11
Bas Braams
Interesting conversation. It seems that the partner on the Google side was not aware that file operations on the Google Docs listing often fail when one applies them to more than about 300 files at a time [1-2].

llozanollamas
9/30/11
llozanollamas
I've the same problem. Answer given by Google isn't useful in any way. All we know you can't manage more than 300 files on manual selection. Isn't there a bulk solution?
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