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4/7/11
Original Poster
vivszone

When sharing, entered email defauts to unknown email

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2011-04-07
When sharing a document on Google Docs, the email address I type in (which is em...@aol.com) defaults to another email address (em...@gmail.com).  The intended recipient cannot access the shared doc.

Any suggestions?

Thanks!
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All Replies (12)
Google user
4/7/11
Google user
A user must have a Google account to view personally, you might want to try changing the Visibility option.
4/7/11
Original Poster
vivszone
Thanks for the reply.

Think you missed the issue.  When I type in an email address, the address I type defaults to  another domain.  So, when I type the address (em...@aol.com) Google Docs changes the domain of the address to (em...@gmail.com).

I have shared documents with other users that do not have a Google Docs account.  They click the link to the doc in the email and they are able to view the doc.
Bas Braams
4/7/11
Bas Braams
I believe that there is some undocumented behavior at play here. The Help pages seem perfectly clear; one can share a doc with any email address. Taking em...@aol.com as the example I believe that if that person has created a Google account em...@gmail.com then the GDocs software will use the gmail address even if the aol address is specified in the share. The aol person may have created that gmail account long ago and never used it, but Google has good memory. If this is what is going on then it is an error of documentation and arguably a bad design. If the aol person is really not affiliated with the gmail account then it is a more serious error.
4/8/11
Original Poster
vivszone
Hi Braams,

Think you are getting the picture.  Why the GDocs would change domain of the email address just because the username or the 'local part' of the address matched an address its knows about is odd behavior.

Just to restate:  I type in user...@aol.com; GDocs changes it to user...@gmail.com.

Yes, the username is the same, but the domain is different.

Any suggestions on how I raise this as an issue with the GDocs Team and share the doc with the intended recipient?

JNes
4/18/11
JNes
I had a similar issue today. I entered an e-mail address and it was changed after I shared. In my case, both the user and domain name were changed.
Teresa C.
4/19/11
Teresa C.
Hi everyone,

Thanks for reporting this issue -- this certainly is strange thing to experience. To help me investigate further, would you guys mind answering a few questions?

- What browser and operating system are you using?
- Are you using the consumer version of Docs or are you on Google Apps for Education, Google Apps for Enterprise, etc.?
- What types of emails/domains are you sharing with?
- Per JNes's comment, are all of you seeing that the email is entered correctly, but then is different when you check the sharing settings later? At what point can you tell that the email has been changed to the wrong domain?

Thanks for all your help!

Teresa

eatonj
4/20/11
eatonj
I am having the same issue:
Browsers IE 7.0.6 Firefox 3.6.9 and Chrome ???
Consumer edition
As soon as the Share button is clicked the changed domain address appears in the list
The domain I am sharing is iinet.net.au same as my own
Have tried it 6 times on all 3 browsers with the same result
simpsond65
4/22/11
simpsond65
Reply to Teresa C:
- What browser and operating system are you using?
SAFARI, MAC 10.4.11
- Are you using the consumer version of Docs or are you on Google Apps for Education, Google Apps for Enterprise, etc.? 
CONSUMER VERSION
- What types of emails/domains are you sharing with?
CUSTOM DOMAINS
- Per JNes's comment, are all of you seeing that the email is entered correctly, but then is different when you check the sharing settings later? At what point can you tell that the email has been changed to the wrong domain?
ENTERED CORRECTLY BUT CHANGED WHEN I RETURN TO CHECK THE SETTINGS

I HAVE SPENT 45 MINUTES HUNTING AROUND IN GOOGLE HELP FOR A SOLUTION--HOPE YOU CAN HELP!
BC++
4/25/11
BC++
Hi all - 

I'm trying to reproduce this on my own with a couple of different combinations. In one case, I share to an account that does not have a google account (m...@hotmail.com). I go back and look at the sharing settings, it still says m...@hotmail.com. M...@hotmail.com gets the sharing email, but I don't get access to the document when I click through the link. This is normal behavior because a user has to have a Google account to see the document. 

In a second case, I share with an account that does also have a google account (m...@yahoo.com). I go back and look at the sharing settings, and it does list the google account (m...@gmail.com) rather than the one I typed in. However, m...@yahoo.com gets the email, m...@gmail.com does not. When I click on the link, it asks me to sign in with my Google account, and so I type in m...@yahoo.com and the Google account password, and I'm given access to the document. This also sounds like expected behavior, because the m...@yahoo.com and m...@gmail.com are associated. The only issue here is that it could say on the sharing settings list m...@yahoo.com instead of m...@gmail.com.

Does the behavior I described here seem to be what you're all experiencing? 

If not, can you provide a URL for a document where you are experiencing the issue?

Thanks, 
BC
Bas Braams
4/25/11
Bas Braams
Responding @BC++. With respect to the M...@hotmail.com example: I am surprised to learn that a user must have a Google account to see the document. With respect to the m...@yahoo.com example, it is undocumented behavior and I think that it is not good design. Let me modify the example slightly. Professor Prlwytzkowski has an account pr...@toonder.edu. He has used this account as the remote link for password recovery purposes, or whatever, when he created a private gmail account. As part of a professional collaboration that involves GDocs he supplies the email address by which his colleagues all know him, the prlw address. He really is not going to like to have to sign in on his personal gmail account and to be identified that way on the document history. Never mind privacy concerns; for his professional work he simply wants always to use his professional email address. I think that Google should respect that wish; it is an eminently reasonable one.
BC++
4/26/11
BC++
Hi Bas - Totally agree with you and will try to get this fixed. I just want to make sure that I understood correctly that this is what people were concerned about, and not something else.
4/27/11
Original Poster
vivszone
Hi Everyone,

Reply to Teresa C:

Browser: Firefox
Version of Google Docs:  Think it is the consumer version
OS: Windows XP and Windows 7 Professional
Characterization of Behavior:  I didn't properly characterize this at first.  But now when I look at it I think I know what's happening.  Still should not be happening, but it makes more sense.  When I shared a document, the email I used to share  "user...@aol.com" defaulted to "another...@gmail.com".  What GDocs did was change the email I put in as the shared email to an email that gmail recognized as a linked email to an existing gmail account.   We verified that the email address we used to share on GDocs was indeed the email address this person currently has linked to an existing gmail account.

Is this proper behavior?

Thanks!


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