Re: Error 404 When Printing Google Doc
If I understand this correctly, this is definitely not a sharing problem. If it was then a message would have been displayed that the person is not allowed to print which will never happen cause print access is not blocked regardless.
404 error props up when there are network issues like low bandwidth.
I would suggest try downloading the document, open locally and then print. Hopefully that should help.
You did mention that this problem occurs in chrome and firefox. Maybe your client's browser versions are not updated. Print actually is a problem in firefox and other browsers but not in chrome. If you try printing from an updated version of chrome, it should work seamlessly.
Keep me posted on the status.
vramdal's post above actually summarises everything. When you prevent users from downloading and try to print, it gives you error cause for seamless printing a local copy of the doc needs to be downloaded in the machine.
Think of it this way, if you dont allow them to download that means you dont want the visitor to have a copy. Just view on the cloud. Thats it.
But Jonathan, when you say you dont want them to download but printing is OK, your first permission of not letting download actually overrides everything else.
Print button will be present regardless but while printing when its not not able to download a local copy, printing shows error.
Now suppose to enable printing, we allow downloading of your file locally. Then anyone can just extract that downloaded copy form his/her cache of browser files which will again defeat your objective of disabling download.
So you could do one thing. For the pdf files dont disable download. And if you are worried that enabling download is not desired, then look at it it this way. If your customers are able to print but not download, they can anytime scan the prints and upload it to form another digital duplicate of your original.
So then does disabling download make any difference?
Anyways, these forums and users like you Jonathan, help us do better and fix things that arent needed. I have escalated it and the product team will surely fix this soon.
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