Issues editing Google Docs, Sheets, Slides & Forms

If you can’t open or edit a file, try to refresh the page. Choose your browser below:

• Google Chrome: At the top left, click Reload this page .
• Safari: View Reload page.
• Firefox: At the top, click Reload current page .
• Internet Explorer: On your keyboard, press F5.
• Microsoft Edge: On your keyboard, press F5.

What to check

• Make sure your browser is up to date. Learn more about which browsers you can use with Google Docs, Sheets, Slides, and Forms.

What you can try

• Open your file on another computer or with a different web browser, like Chrome, Safari, or Firefox.

If you’re trying to edit a file that is "View only," you might not have access. If you can’t edit a file in Google Docs, Sheets, or Slides, click here.

• You might need to convert the file to a Google format. Learn how to convert files to work with Google Docs, Sheets, or Slides.
• You might not have access to a Google Form. If you can’t fill out a form that someone sent you.

Make sure your file doesn’t go over the Google Docs Editors size limits.

Learn how large Google Docs, Sheets, and Slides can be.

Sometimes browser extensions and plugins can cause problems with Google Docs, Sheets, Slides, or Forms.

To learn how, choose your browser:

• Chrome
• Safari
• Firefox
• Internet Explorer
• Microsoft Edge

To find out how to clear your cache and cookies, find your browser below:

• Chrome
• Safari
• Firefox
• Internet Explorer
• Microsoft Edge

You can work on your files offline, depending on your settings. Learn more about working on Google Docs, Sheets, and Slides offline.

If you have offline access turned on, you can try to turn it off and on again.

1. On your computer, open the Google Docs, Sheets, or Slides home screen.
2. In the top left, click Menu .
3. Click Settings.
4. If "Offline" is on, turn it off.

If there is a firewall, have a domain or network administrator help you with firewall or server settings.