Can’t open a Google file or folder

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If a file won’t open, a few things could be wrong:

  • The file owner didn’t give you permission to open the file.
  • You're signed in to a different Google Account.
  • Someone removed your permission to access the file.

Get permission to open a file

  1. Open the file.
  2. On the "You need permission" page, click Request access.
  3. The owner of the file will get an email asking for approval. After they approve your request, you'll get an email.

Tip: If you need access right away, contact the owner of the file and ask them to give you access.

Try a different Google Account

If you have more than one Google Account, check if you have access to the file with a different account.

To switch to another account:

  1. Open the file.
  2. On the "You need permission" page, click Switch accounts.
  3. Sign in with a different Google Account and check if you can open the file.

Get more help

If you still can’t open a file or folder, check out the answers in the Google Drive forum.

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