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Troubleshoot DFP access problems

Issues accessing DFP or elements within your network can be caused by browser settings, user permissions or settings managed by your company. 

Cannot sign in to DFP

Confirm that you're signed in to the right Google Account

If you have multiple Google Accounts, such as a personal Gmail account or another business account, it's possible you're signed in to the wrong one. Try signing out and signing in with the email address you use with DFP. Learn more about resolving issues with multiple accounts

Clear your browser's cache and cookies

Delete your browser cache and cookies, which will get rid of any outdated authentication data. In some cases, you may need to clear your cache more than once.

Consult your network administrator

  • Confirm that you are listed as an active user in the DFP network.
  • If your user status is marked as "Pending invitation," check your inbox and spam folders for the invitation email, then click the link within that email to activate your user profile. Your network administrator to resend the invitation, if needed.

Cannot access something in your DFP network

If you encounter an "Unauthorized access" message while using DFP, it's most likely that a missing user role permission or incorrect Teams association has restricted your access. Contact your network administrator to ensure you are a member of the correct user role with all necessary permissions, or that your user profile is associated with the correct Team.

Manage DFP in the Google Admin console 

To find DoubleClick for Publishers and manage it for your users:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenAdditional Google services.

    Additional Google services

    Services that are turned on are listed first, but you can use Filters to list Featured services or Organization services.

  3. Switch DoubleClick for Publishers to ON.
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